MERKUR Casino UK
Merkur Casino Hospitality Host - Aberdeen
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Position: Hospitality Host - Aberdeen
Hours Per Week: 40
Pay Rate: £12.77
At MERKUR Casino we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.
Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
Who Are Merkur?
MERKUR Casino are part of the Gauselmann Group, a family-owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 220 high street Adult Gaming Centres under our MERKUR Slots Brand and Two casinos.
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Have we got your attention? Want to know what’s in it for you?
About you:
We are looking for:
- Excellent customer service skills
- Good written and verbal communications.
- Has the ability to explain offers and promotions.
- Technical and computer knowledge.
- Having an in-depth knowledge of wines, spirits and cocktails, glass selection, wine pouring would be desirable.
Benefits:
- 28 days holiday (including Bank Holidays)
- Quarterly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties include but not limited to:
- Serving meals, light snacks, and beverages, including alcohol, to customers in the bar area or on the gaming floor.
- Register and process lawful admission into the casino and deal with administrative detail.
- Delivering excellent customer service in accordance with Double Diamond Gaming’s customer service standards.
- Ensuring that the gaming floor and bar area is kept clean and tidy at all times.
- The robust enforcement of Think 21.
- Assist in the creation of a welcoming, friendly and courteous environment on the gaming floor whilst conducting enquiries and admissions.
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MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
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