MERKUR Casino UK
Merkur Slots Team Member - Hounslow
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Merkur Slots Team Member - Hounslow
Team Member - Hounslow
Join an exciting, market-leading business and help your career reach new heights!
Position: Team Member - Hounslow Hours per week: 40 Pay rate: £13.25 – £14.75 per hour Night rate (23:00 – 06:00): £14.75 per hour
About MERKUR Slots
At MERKUR Slots, we are passionate about delivering an outstanding experience for our customers. Our team members are the heart of our venues — we invest in training (of the 1st class variety) and support you every step of the way.
As a Team Member, you’ll be responsible for ensuring customers feel welcomed and that the atmosphere aligns with delivering a great gaming experience.
Who Are MERKUR?
MERKUR Casino UK Ltd is part of the MERKUR Group (formerly the Gauselmann Group), one of Europe’s leading gaming and entertainment companies. Headquartered in Germany, the group operates internationally, including across the UK, Spain, the Netherlands, Czech Republic, and Serbia.
In the UK, MERKUR Casino UK Ltd operates:
- Over 230 adult gaming centres and high street bingo venues.
- Multiple casinos under the MERKUR Casino brand.
- MERKUR Slots showcases the latest digital slot gaming products on the high street.
- MERKUR Casino Aberdeen, delivering the traditional casino experience.
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About the Role
We’re looking for someone who thrives on: ✅ Excellent communication and people skills ✅ Willingness to provide first-class service ✅ Flexibility (including working weekends, Bank Holidays, and a rota system) ✅ Independent thinker (able to work both on your own initiative and as part of a team)
Ideal candidates will have experience in:
- Retail, hospitality, or gambling sectors
- Delivering top-tier customer service
A desire to learn and develop is essential.
Responsibilities
As a Team Member, your role will include — but is not limited to — the following:
- Ensuring high standards of housekeeping (cleaning gaming equipment, floors, walls, surfaces, etc.).
- Delivering service rounds and refreshments as per brand guidelines.
- Monitoring customer behaviour: noting suspicious or disruptive activity.
- Supporting administration for accuracy.
- Ensuring promotions run smoothly.
- Providing customer service that exceeds company standards.
- Resolving customer issues and escalating where necessary.
- Logging customer interactions as required.
- Maintaining a high standard of personal presentation — adhering to the dress code.
- Developing product expertise to support customer satisfaction.
- Upholding safeguarding policies and promoting inclusion.
- Active discouragement of harassment, discrimination, or victimisation based on race, sex, disability, age, sexual orientation, religion or belief.
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What is in it for you?
We reward dedication with:
- 28 days’ holiday (including Bank Holidays).
- Quarterly bonus scheme for instead rewards.
- Career progression opportunities.
- Contributory pension scheme and life assurance.
- Discounts available at high street retailers/restaurants via our benefits portal.
- Employee assistance programme.
Diversity and Equality
We rigorously adhere to equality principles in hiring, ensuring no decisions are influenced by prohibited grounds such as age, disability, gender reassignment, race, sex, or other factors protected by law.
Our commitment:
- Affirming a safe, welcoming environment.
- Holding zero tolerance to harassment of any kind.
Ready to grow with #TeamMERKUR?
Apply today for more insights. Our recruitment team will be in touch promptly — no further action required.
Full job description available upon request.
Visit MRKUR Casino UK Careers for more about us.
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