• Ensuring highest possible housekeeping standards – cleaning gaming equipment, floors, walls, and surfaces regularly.
• Offering service rounds and refreshments in line with brand guidelines.
• Monitoring customer behaviour and noting any suspicious or disruptive activity that could impact the venue’s smooth operations.
• Assisting with administrative tasks to ensure complete accuracy.
• Supporting promotions to ensure their success and smooth running.
• Adhering to customer service policies to achieve customer satisfaction.
• Resolving queries or disputes, escalating where necessary, and referencing the complaints policy.
• Ensuring strong customer interactions and logging relevant engagements accurately.
• Maintaining a high standard of personal presentation and adhering to the brand dress code.
• Gaining, sharing, and promoting excellent product knowledge to enhance customer experience.
• Proactively discouraging harassment, discrimination, or victimisation across various protected grounds.

Requirements

We’re looking for individuals with:

• Exceptional communication skills and a passion for providing first-class customer service.
• Flexibility to work on a rota system, including weekends and Bank Holidays.
• Ability to work both independently and as part of a team.
• A background or experience in:
  • Retail
  • Hospitality
  • Gambling/ Gaming environments
  • Delivering high levels of customer service.
• A commitment to learning and development.
• Attention to detail.

Relevant training and compliance processes will be provided.

Benefits

As a valued employee, you’ll have access to:

• 28 days holiday (including Bank Holidays)
• Quarterly Bonus Scheme
• Excellent career progression opportunities
• Contributory Pension Scheme
• Life Assurance
• Discounts through our benefits portal with:
  • High street retailers
  • Restaurants
• Employee assistance programme

Inclusivity Statement

MERKUR Slots does not base hiring, decision-making, or employment policies on the basis of inhibited or prohibited grounds including, but not limited to:

• Age
• Disability
• Gender reassignment
• Marriage or civil partnership
• Pregnancy or maternity
• Race
• Religion or belief
• Sex
• Sexual orientation

MERKUR Slots is dedicated to a safe, inclusive, and welcoming work environment where harassment of any kind will not be tolerated.

Next Steps

For more information, visit our careers page here.

For the full job description, contact our recruitment team for details.

Apply today—let’s grow together!