MERKUR Casino UK
Merkur Slots Team Member Nights - Part Time - Sutton-in-Ashfield
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Merkur Slots Team Member Nights - Part Time - Sutton-in-Ashfield
Team Member Nights - Part Time, Sutton-in-Ashfield
Do you want to be part of an exciting market-leading business that can help your career scale to new heights? Read on!
Position Overview
Team Member Nights – Part Time – Sutton-in-Ashfield
- Hours Per Week: 30
- Pay Rate: £12.84–£13.84 per hour
- Night Rate: £13.84 per hour between 23:00 and 06:00
About MERKUR Slots
At MERKUR Slots, we are passionate about our customers, delivering a warm welcome and ensuring they have an outstanding experience that keeps them coming back. Our colleagues are the heart of our venues, which is why we invest in unparalleled training and support to help you excel—regardless of prior industry experience.
Now part of MERKUR Group, a leading European gaming and entertainment company, our UK arm operates over 230 adult gaming centres, high-street bingo venues, and the MERKUR Casino brand. From modern digital slot gaming hubs to traditional casino experiences, our focus is on exceptional customer service in a safe and welcoming environment.
About the Role
As a Team Member Nights, you will play a key role in creating a positive atmosphere, supporting customers, and maintaining the highest standards of service and operational efficiency.
Key Responsibilities
- Venue Housekeeping: Ensure immaculate venue standards by regularly cleaning gaming equipment, floors, walls, and surfaces in line with brand guidelines.
- Customer Service: Offer service rounds, refreshments, and promote loyalty to our brand. Monitor customer behaviour for any suspicious or disruptive actions.
- Compliance & Security: Comply with all company policies, including safeguarding, harassment prevention, and challenge 25 protocols to ensure a secure environment.
- Administrative Support: Assist with admin tasks to achieve 100% accuracy, ensuring promotions run smoothly and are successful.
- Customer Engagement: Interact with customers professionally, logging all interactions and resolving issues in alignment with the complaints policy.
- Team Collaboration: Work independently and as part of a team, maintaining flexibility for weekends and Bank Holidays.
- Brand Ambassadorship: Present yourself professionally in accordance with the dress code. Deepen your product knowledge to enhance customer enjoyment.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements
The ideal candidate will possess:
- Exceptional communication and people skills with a genuine passion for delivering first-class customer service.
- Flexibility and adaptability to work on a rota basis, including evenings, weekends, and Bank Holidays.
- Experience in retail, hospitality, gaming, or similar customer-facing environments highly preferred but not mandatory (due to our comprehensive training programme).
- Forward-thinking attitude toward learning and building expertise within the industry.
- Attention to detail to ensure consistent high standards.
- Commitment to safeguarding principles and adherence to MERKUR’s anti-discrimination and anti-harassment policies.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Full training will be provided for all roles, from industry knowledge to compliance requirements.
Benefits
As a valued member of the MERKUR Slots team, you’ll enjoy:
- 28 days holiday (including Bank Holidays).
- Quarterly Bonus Scheme.
- Excellent career progression opportunities.
- Contributory Pension Scheme.
- Life Assurance coverage.
- Discounts on high-street retailers and restaurants via our employee benefits portal.
- Employee Assistance Programme for personal support.
OUR WORKSPACE IS CONDED
MERKUR Casino UK is committed to a diverse, inclusive, and safe workplace. We do not discriminate based on any prohibited ground, including but not limited to age, disability, gender reassignment, pregnancy, race, religion, sexual orientation, or any other protected characteristic.
To kickstart your journey, apply today! For full job details, kindly request the full job description.
For more information, visit our Career Opportunities page.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills