MERKUR Casino UK
Merkur Slots - Venue Manager - Catford
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Merkur Slots - Venue Manager - Catford
Job Opportunity: Venue Manager - Catford
It's fun to work in a company where people truly BELIEVE in what they're doing! Please come and work for us. We're committed to bringing passion and customer focus to the business. Do you want to be part of an exciting market-leading business that can help your career scale to new heights? Then read on!
Position: Venue Manager - Catford
Salary: £40,060.80 per annum - Plus Bonus opportunities
Hours per week: 45
We are opening a new venue in Catford! At MERKUR Slots, we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time. Our colleagues are the heart of our venues, that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
We are looking for enthusiastic individuals who thrive on a challenge and want to learn. If you are looking for something new and have experience of being a great leader within a similar industry, retail or hospitality, then we would love to hear from you.
Who Are Merkur?
MERKUR Casino UK Ltd is part of the MERKUR Group (formally the Gauselmann Group), one of Europe’s leading gaming and entertainment companies. Headquartered in Germany, the group operates internationally, with a strong presence in Germany alongside numerous other countries including the UK, Spain, the Netherlands, Czech Republic, and Serbia. MERKUR Casino UK Ltd operates a number of venues throughout the UK including over 230 adult gaming centres and high street bingo venues, and a number of casinos under the MERKUR Casino brand.
About You:
As well as maximizing sales in the venue through a range of marketing and promotional activity, you'll also ensure the very highest standards of presentation and customer services – your aim will be to make your venue the best in town, for customers to visit and for your colleagues to work in.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- Ability to work to budgeted targets
- Management experience within retail, hospitality, or the gambling sector is desired
- Experience with management reporting and administration
- Experienced managing a team
- Experience with creating staff rotas
- Excellent communication and organizational skills
- Ability to be flexible and adaptable
- Understanding of budgeting as well as Profit and Loss reports
- Flexibility to work both day and night shifts (if your venue is a 24-hour operation)
What’s in it for You?
Benefits:
- 28 days holiday (including Bank Holidays)
- Quarterly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties:
- Overall responsibility for the performance and profitability of a licensed gaming centre
- Champion company standards and best practice within venue.
- Ensure marketing, promotional activities, and events are delivered correctly.
- Physical and personal security is maintained.
- Cash/assets are controlled, and any risk of loss is minimized.
- Excellent customer service at all times, building and maintaining relationships with regular customers.
- Operate in accordance with LCCP.
- Development of your team and training to be completed in line with launches, refreshed, and in line with company policy.
- Ensure that staff are being properly managed and any instances of poor performance or misconduct are dealt with in a timely and professional manner.
- Recruitment and training of any new team members for your venue.
- Market and competitor awareness.
- To ensure venue cash collections are carried out in accordance with Company procedures.
- To monitor and analyze machine income levels.
- To achieve KPIs and audits; this includes international, compliance, etc.
- Adhere to all health and safety practices and procedures ensuring the venue operates in a safe manner.
- Ensure that all administration tasks are completed at the correct time and to the required standard.
- To actively manage and promote safeguarding and social responsibility measures.
- To respond positively, promptly, and appropriately to all customer feedback/enquiries.
- To maintain a high standard of personal presentation and ensure that all employees always adhere to the brand dress code.
- To actively discourage harassment, bullying, victimization, or discrimination of any kind against employees, management, or customers on the grounds of race, sex, disability, age, sexual orientation, religion, or belief.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Want to know more? Apply today and our recruitment team will be in touch!
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! MERKUR Casino UK operates a number of venues throughout the UK with over 220 Adult Gaming Centres under the MERKUR Slots brand and a Merkur Casino, based in Aberdeen. MERKUR Slots showcases the latest digital “slot gaming” products in convenient high street locations, providing a modern casino feel, whilst Merkur Casino in Aberdeen provides the traditional casino experience.
Our focus is on providing our customers excellent customer service, in a safe and modern environment, with teams that work together to deliver an exceptional customer experience.
Find out more about us and our brand by visiting our website http://merkurcasinouk.com/career-opportunities/
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location