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Warehouse MHE Trainer – Counterbalance & Reach Truck Instructor
About the Role
Are you an experienced MHE operator with a passion for safety, coaching, and helping others succeed? Do you hold valid Counterbalance and Reach Truck licences, and want to play a vital role in maintaining high standards across a busy warehouse network?
This role is for a dedicated, safety-conscious individual who can deliver high-quality training on the safe and effective operation of Mechanical Handling Equipment (MHE).
Wickes is a forward-thinking business where safety and continuous improvement are at the heart of everything. As our Warehouse MHE Trainer, you will ensure regulatory compliance, drive operational efficiency, and keep teams safe.
We’re looking for a proactive communicator who can adapt training methods to suit different learning styles. While an MHE Instructor qualification is preferred, we’ll provide full instructor training to the right candidate with hands-on experience and the right coaching mindset.
Shift Patterns:
- AM: 6am – 1:30pm
- PM: 2pm – 9:30pm
- Nights: 10pm – 5:30am
- Working any 5 days per week
Responsibilities
- Provide comprehensive practical and theoretical training to warehouse operatives on the safe use of MHE, including Counterbalance and Reach trucks, ensuring alignment with regulatory and Wickes standards.
- Conduct assessments to formally certify operators while meticulously maintaining training records and compliance documentation.
- Ensure strict adherence to health and safety regulations, conduct regular equipment checks, report unsafe practices, and assist with safety investigations.
- Support the continuous improvement and development of training materials, ensuring they reflect industry best practices and evolving business needs.
- Evaluate training effectiveness through feedback and performance tracking, implementing targeted improvements.
- Collaborate with site management, operations teams, and the Training & Development Operations Manager to align training with broader business objectives.
- Ensure consistent training standards across all warehouse shifts, with flexibility required for any 5-day rota and occasional site travel.
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Requirements
- Must hold valid Counterbalance and Reach Truck licences (preferably for a minimum of 5 years), combined with at least 5 years of hands-on operating experience.
- A proven ability to mentor or coach employees of varying skill levels, with strong communication skills.
- Previous experience in training, supervising, or mentoring within logistics is highly desirable.
- Good IT proficiency in maintaining training records (e.g., Learning Management Systems) and analytical skills for assessing operator performance.
- In-depth understanding of MHE operations, risk assessments, and workplace transport safety regulations (IOSH Managing Safely certification is preferred).
- Flexible, adaptable, and proactive problem-solving skills with a passion for workplace safety.
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Benefits
We believe teams perform best when they support one another. At Wickes, we invest in our colleagues through:
- 25 holiday days plus bank holidays
- Enhanced contributory pension & life assurance
- Full training for MHE Instructor certification (if required)
- Save-as-you-earn scheme
- Colleague discount & tailored savings platform (including cashback, gym memberships, and cycle-to-work schemes)
As part of our comprehensive wellbeing strategy, we offer:
- Employee Assistance Programme
- Financial education & loans
- Support for parental, menopause, and fertility needs
About Us
Wickes is a multi-channel retailer in the home improvement sector, generating £1.6Bn+ revenue across 229 stores with a team of 8,000+ colleagues. We prioritise people care and encourage inclusivity, support, and personal growth.
Everyone has a voice—we’re ambitious but approachable. Join a team where talent is nurtured, and ambition is rewarded.
For adjustments to the application process, please contact [link]. Reasonable interview adjustments will be accommodated.
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