Intercity
Microsoft 365 Technical Specialist
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Are you an expert across Microsoft 365 services? Join us and deliver Microsoft 365 solutions that help customers work smarter, safer and more collaboratively.
You will be responsible for the implementation, configuration, migration, administration and optimisation of Microsoft 365 services including Microsoft Entra ID, Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, Microsoft Purview and Microsoft 365 Copilot.
This role is remote-first with travel monthly to our Meppershall site, and occasional customer/site travel.
You’ll be someone who enjoys solving problems, working with customers and taking ownership of technical delivery. You’ll be confident explaining Microsoft 365 solutions in a clear, practical way and comfortable working on multiple projects at the same time.
You’ll be joining a supportive team where knowledge sharing, continuous learning and doing the right thing for the customer are genuinely valued.
What you’ll be doing as a Microsoft 365 Technical Specialist:
What you’ll be doing
- Deliver Microsoft 365 projects including tenant setup, migrations, configuration and optimisation, all areas of implementation and administration
- Work across Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, Entra ID, Purview and Copilot
- Support customer workshops, technical discovery and solution design activities
- Configure security, compliance and governance features within Microsoft 365
- Troubleshoot complex Microsoft 365 issues and provide technical escalation support
- Use PowerShell and automation to improve delivery, administration and reporting
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We’re looking for experience in:
- Designing and delivering Microsoft 365 solutions in an MSP, customer-facing or consultancy role
- Working with Microsoft 365 services; Exchange, SharePoint, Teams and OneDrive
- Microsoft Entra ID, Conditional Access, MFA and identity management
- Security and compliance tools such as Microsoft Purview, DLP, retention or Defender for Office 365
- Troubleshooting technical issues and explaining solutions clearly to customers
- Hands-on approach focused on detail
- Comfortable working on multiple projects with a structured organised approach
It would be great if you also have:
- Microsoft certifications such as MS-102, SC-300 or SC-401
- Deep understanding of Microsoft Purview related to Microsoft 365 Copilot governance and compliance.
- Experience with Microsoft 365 Copilot or Copilot readiness
- PowerShell scripting or Microsoft Graph experience
- Experience delivering Microsoft workshops or adoption sessions
What We Offer
- 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days.
- Annual pay reviews.
- Holiday buy scheme.
- All-company bonus scheme.
- Death in service cover.
- Employee assistance programme.
- Company pension.
- Active social calendar.
- A strong focus on developing our people.
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About The Company
Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.
Our Vision Is To Be The Best Technology Partner To Work For And With – We Are Really Proud Of Our Achievements So Far
- Customer Net Promoter Score of +92
- Gold Award Investors in People Accreditation
- Employer of the Year 2025 - British Business Excellence Award
- Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance
We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.
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