Avanade
Microsoft M365 Support Engineer
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Microsoft M365 Support Engineer
Microsoft 365 Support Engineer – Reading (Full-Time, On-Site)
Location: Reading (full-time, on-site) Essential: Must be eligible for Security Clearance
About the Role
Unlock the full potential of Microsoft 365 (M365) as a Support Engineer, ensuring seamless customer deployments. Join Avanade, where creativity, innovation, and career growth thrive. As a member of the UKI Delivery Centre Team, you’ll work on high-impact Microsoft 365 projects for global clients across diverse industries.
Is your passion for technology driven by a desire to:
- Build long-term client relationships with some of the world’s most recognised brands?
- Deliver innovative, tailored solutions that positively impact customers?
- Collaborate in an environment where your skills are valued and encouraged to grow?
Then join Avanade as we shape the future through technology-driven excellence—Together, we do what matters.
What You’ll Do
- Provide L1/L2 Microsoft 365 support for customers, ensuring issue resolution and adherence to SLAs.
- Take ownership of support tickets, from initial response to final resolution.
- Liaise closely with clients, keeping them informed and maintaining strong relationships.
- Work with your team, Delivery Centre staff, and cross-functional partners to deliver exceptional service.
- Maintain an in-depth working knowledge of the M365 suite (Exchange, OneDrive, SharePoint, Teams, Entra), tools, and related technologies.
- Deploy solutions at client sites, ensuring seamless implementation and alignment with business needs.
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Requirements
Job Qualifications
You bring hvitamay impact if: ✅ You have 2+ years of experience with Microsoft 365 technologies, including at least two of:
- Exchange (major freature ownership, input configuration)
- OneDrive for Business
- SharePoint
- Microsoft Teams
- Microsoft Entra (formerly Azure AD)
✅ Your Microsoft certifications are a plus!
Security Clearance Mandatory: This role is only open to candidates who:
- Already hold UK Government Security Clearance, or
- Are eligible and willing to undergo the SC (Security Check) vetting process (eligibility criteria apply).
About You
We’re looking for someone who thrives in a fast-paced, collaboration-focused environment with these qualities:
- Problem-solver: Embraces challenges with a keen intellect and appetite for knowledge.
- Connection neuatif: Collaborates seamlessly, communicating effectively for shared success.
- Innovative mindset: Embracing creativity to explore bold solutions.
Why Choose Avanade?
Career Growth & Development
- Work for Microsoft’s Global Alliance Partner of the Year (20 years consecutively), with:
- 80+ hours of training/certifications per year (fully paid).
- Access to global technical resources in real-time.
- A dedicated career advisor to guide your professional development.
- Engage with a supportive, skilled team deeply invested in your growth.
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Culture & Values
Avanade fosters a dynamic, inclusive culture where: 🔥 Limitless learning fuels personal and professional growth. 🤝 Diverse & supportive communities ensure belonging for all. ✨Encourage collaboration, mentorship, and hard puzzle-sllving.
Our Core Commitments
We embed innovation through these guiding principles:
Empowering our people:
- Expand thinking – Push boundaries and question convention.
- Experiment courageously – Learn from both success and failure.
Celebrating excellence:
- Encourage boldness –Take risks and champion new ideas.
- Amazon-first celebration – Acknowledge progress big and small.
Driving client impact:
- Amazing the client – Consistent excellence in delivery.
- Prioritise what matters – Focus on high-impact outcomes.
- Act as one – Unified team effort for global success.
Insights & Resources
- See how Avanade’s Modern Workplace team delivers impact:
- Explore life at Avanade:
- Avanade Insights – Cutting-edge ideas that shape the future.
- Inside Avanade – Glimpses from employees at work.
- Diversity & Belonging – Visit our Inclusion & Diversity page to learn more.
Ready to shape the future of modern work? Apply and be part of a team that Owns challenges, Owns growth, and Owns success.
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