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MINI Service Advisor
About The Role
Join our Sytner MINI Shrewsbury team as a Service Advisor—an opportunity to deliver exceptional customer care and become the crucial connection between our customers and the workshop.
Your role will include:
- Consulting customers on vehicle servicing and maintenance, keeping them updated throughout the process
- Answering questions and addressing any concerns
- Liaising with technicians and workshop control to ensure timely vehicle readiness
- Providing expert advice on our products and services
This fast-paced and customer-focused position demands dedication, empathy, and the ability to build strong relationships. Flexible working patterns may include weekend shifts, reflecting our commitment to delivering high-quality, on-time service.
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About You
We’re seeking talented, motivated individuals eager to grow with support from our:
- In-house Learning & Development team
- Dedicated MINI manufacturer training
While experience isn’t mandatory, your ideal fit includes: ✅ Strong organisational and administrative skills ✅ Attention to detail in a high-pressure environment ✅ A customer service background (valuable but not essential) ✅ Familiarity with Kerridge (useful but not required)
Why Sytner?
We take pride in:
- Maternity, Paternity, and Adoption Pay—industry-leading rates
- 23 days holiday + extra 10 days (33 days total, including bank holidays)
- Career development, with 5-year service awards
- Discounts & Perks:
- Car schemes
- High street savings
- Gym memberships
- Cycle-to-work scheme
- Paid 1 day/year voluntary/community work
- Weather Financial and Sytner scheme debit cards
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Our culture is rooted in:
🔹 Equity – We value every person’s unique contributions 🔹 Diversity & Inclusion – Adjustments to recruitment can be requested 🔹 Employee Success – 89% engagement score from recent colleagues
Apply Now
Location: Sytner MINI Shrewsbury Address: Sundorne Trade Park, Featherbed Lane, Shrewsbury, UK (SY1 4NS)
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