Prada
MIU MIU Client Advisor (3 Months FTC), Selfridges
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MIU MIU Client Advisor (3 Months FTC), Selfridges
Miu Miu Client Advisor
Prada Group was founded in 1913 in Italy with a legacy of excellence and a forward-thinking vision for innovation. As a world leader in luxury, the Group operates across 45+ countries with iconic brands including PRADA, Miu Miu, Versace, Church’s, Car Shoe, and Luna Rossa, employing over 100 nationalities.
Job Purpose
As a Miu Miu Client Advisor, you will deliver an unparalleled luxury experience by prioritising the customer above all else. Your role involves:
- Understanding and exceeding client expectations
- Building deep, meaningful relationships with shoppers
- Acting as a brand ambassador, authentically conveying the Prada Group’s philosophy and values
You will drive both individual and team sales performance, ensuring seamless service across in-store and e-commerce channels, while upholding the brand’s omnichannel vision.
Key Responsibilities
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Deliver exceptional customer service
- Position the client at the heart of every interaction
- Create a bespoke, immersive shopping journey that exceeds expectations
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Drive sales excellence
- Proactively achieve and surpass individual sales targets
- Contribute to team and store profitability
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Champion KPI goals
- Maintain the highest standards in sales performance and customer service quality
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Leverage luxury expertise
- Master product knowledge and Prada Group’s history, culture, and heritage
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Enhance customer relationships
- Capture and manage customer data in CRM systems
- Foster long-term engagement with personalised recommendations
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Promote the brand globally
- Embrace the omnichannel experience (in-store, online, virtual appointments)
- Stay ahead of fashion trends and competitors to offer informed advice
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Resolve challenges professionally
- Take ownership of client complaints, liaising with management when needed
- Uphold the highest standards in product care and handling
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Maximise digital engagement
- Utilise company tools to deliver seamless luxury experiences
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Host in-person and virtual consultations
- Conduct appointments for high-profile clients
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Support store operations
- Collaborate with back-of-house teams
- Maintain an organised stockroom and operational efficiency
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Ensure process compliance
- Adhere to Company policies for logistics, inventory, security, and reporting
- Follow operational and stock management procedures
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- Foster teamwork & diversity
- Embrace a positive working culture with open communication
- Act as a united professional alongside colleagues while upholding diversity and inclusion values
Knowledge, Skills & Experience
- Proven experience in luxury or premium retail environments
- Passion for luxury customer service and relationship-building
- Ability to work both independently and collaboratively
- Strong communication and interpersonal skills
- Fluency in English (mandatory)
- Continuous personal growth and meaningful contribution to the brand
Why Prada Group?
- Join a world-leading luxury brand with over a century of visionary innovation
- Experience a creative and international workplace where curiosity drives success
- Commitment to professional development and career growth
- Inclusive values—equal opportunities for all, regardless of background
- Gender neutrality, ethnic diversity, LGBTQ+ inclusion, disability accessibility
Be part of a legacy that values passion, purpose, and the artistry of outstanding design.
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