MERKUR Casino UK
MK Casino Cleaner
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Position: Cleaner
Location: Milton Keynes Casino
Hours Per Week: 40
Pay Rate: £12.87 per hour
At MERKUR Casino we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time. Our colleagues are the heartbeat of our Casino that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
The cleaner role is to ensure that areas are cleaned efficiently and in accordance with regulations through following COSSH, Health & Safety procedures and rules and escalating issues to their line manager.
Who Are Merkur?
MERKUR Slots are part of the MERKUR Group (formerly the Gauselmann Group) since its acquisition in 2012. The MERKUR Group, founded in 1957, operates internationally, with a strong presence in Germany and numerous other countries including Spain, Serbia, Czech Republic, and the Netherlands, and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 230 high street Adult Gaming Centres under our MERKUR Slots Brand.
About You:
- Excellent customer service skills.
- Good knowledge of cleaning processes.
- Awareness of COSHH processes for using, handling and storing chemicals.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
- Ideally candidates will live in Milton Keynes.
Benefits:
- 28 days holiday (including Bank Holidays)
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
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Duties include but not limited to:
- To ensure that service standards and levels of customer care are maintained and developed.
- To ensure that a high level of cleanliness is maintained throughout the casino.
- To ensure cleaning standards and procedures are adhered to.
- To use cleaning materials appropriately, as instructed, safely and economically; to inform Line Manager when stocks are low.
- To ensure that tools and equipment are in good working order, reporting any faults to Line Manager.
- Complete washroom/toilet cleaning, as well as periodic checks, ensuring the checks are recorded in accordance with Company requirements.
- Empty and clean bins (including ashtrays) and remove waste to designated area, including the separation of waste, i.e. recycling.
- To clean internal glass and internal and external door glass.
- Report to Line Manager any defects seen which are likely to affect security i.e. broken/cracked window etc.
- Cleaners will be required to use electrical and mechanical equipment, floor polishers etc. after appropriate training.
- To promote the company in a professional and positive manner with both internal and external contacts or at any other opportunity.
- To ensure that the company’s equal opportunities policy is adhered to at all times.
- To adhere to all company health and safety practices and procedures and action as appropriate should any issue arise.
- To attend and conduct meetings as and when required.
- Responsible for understanding and ensuring compliance with internal Responsible Gambling policies and UK Gambling Commission Licence Codes of Conduct and Practice (LCCP).
- To promote awareness of Responsible Gambling strategies and procedures.
- Ensuring Responsible Gambling is an integral part of the daily operation.
- To be proactive in safeguarding our customers and the business by ensuring that standards of compliance both internally and externally are delivered to the highest level and opportunities to improve are identified to support the business objectives.
- In keeping with accepted principles of good Company practice, you may be required to undertake additional or alternative duties related to your position as directed from time to time by your Line Manager.
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MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
MKCAS MERKUR Casino UK operates a number of venues throughout the UK with over 220 Adult Gaming Centres under the MERKUR Slots brand and a Merkur Casino, based in Aberdeen. MERKUR Slots showcases the latest digital “slot gaming” products in convenient high street locations, providing a modern casino feel, whilst Merkur Casino in Aberdeen provides the traditional casino experience.
Our focus is on providing our customers excellent customer service, in a safe and modern environment, with teams that work together to deliver an exceptional customer experience.
Find out more about us and our brand by visiting our website http://merkurcasinouk.com/career-opportunities/
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