Avison Young
Mobile Facilities Manager (maternity cover)
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Mobile Facilities Manager (maternity cover)
Mobile Facilities Manager – Job Description
Our Story
Our small Canadian-born business, founded in 1978, has grown into a global organization spanning 120 locations across 20 countries. Driven by a shared belief that places we live, work and play shape our happiness and health, we aim to create vibrant buildings, cities and places that deliver long-lasting social value and economic impact.
We are a global commercial real estate advisory firm united by a simple purpose: to ensure real estate plays a leading role in shaping better environments for people.
Why Work for Us?
At Avison Young, we foster a melting pot of curious minds, passionate hearts, and strategic intelligence. Your gender, religion, and race are respected, but what truly matters is your ability to step up and change the game.
Key Perks:
- Collaborative work culture – our teams have autonomy to engage on projects, drive strategy, and contribute to business growth.
- Principal-led, privately-owned model – every employee has the opportunity to own a share in the business, with voting rights to shape its future.
- Attracting and retaining top talent – your ideas and leadership help define the company’s direction.
Responsibilities
General Duties
The Mobile FM reports to the Regional FM Lead and will oversee the following core responsibilities:
- Ensure all property services comply with lease provisions and align with Management Surveyor agreements.
- Prepare, monitor, and reconcile service charge budgets in line with the RICS Code of Practice, working closely with the Management Surveyor.
- Maintain regular communication with occupiers, updating them on works and services, and managing tenant contact lists, keyholders, and fire safety responsibilities.
- Deliver exceptional customer service to occupiers and clients.
- Use current REFIM software to track and complete actions; inspect buildings (including common areas) as assigned.
- Proactively manage fault reporting and ServiceDesk interactions daily.
- Review contractor SLA & KPI results monthly, providing feedback to the Regional FM Lead.
- Lead and supervise insurance claims in conjunction with the Management Surveyor.
- Assist with site-specific reporting as required by Management Surveyors.
- Attend client meetings as needed.
- Monitor energy and water consumption; champion sustainable property operations.
- Collaborate with local authorities, organizations, and businesses to ensure smooth building operations.
- Actively participate in the Avison Young FM team, sharing knowledge and supporting colleagues.
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Contract Management
- Attend supplier review meetings and take ownership of contract performance.
- Regularly inspect site records, method statements, and contracts; monitor cost, attendance, and SLAs.
- Assist in benchmarking contract value and assessing contract suitability.
Compliance & Health & Safety
Ensure all safety documentation is up-to-date and maintained, including:
- Annual Health & Safety Risk Assessment.
- Asbestos Register and Management Plan.
- Fire Risk Assessments/Audits.
- Legionella Assessments.
Additionally:
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Maintain:
- On-Site Logbooks
- Fire Safety Records
- Water Hygiene Records
- Permits to Work (PTW) Records
- Mechanical & Electrical Engineering Records
- Cleaning Reports & Method Statements
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Report any unsafe acts/defects immediately.
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Conduct rotational checks of weekly fire alarm tests, emergency lighting tests, sprinkler valve tests, and fire evacuation drills.
Environmental Responsibilities
- Review electricity and gas consumption with the energy consultant in line with Avison Young Environmental Policy.
- Conduct regular property audits; develop enhancement and sustainability plans (energy-saving initiatives, security, building upgrades).
Budget Control
In collaboration with senior management teams (SMT) and clients:
- Ensure 10-year service charge plans for plant & structure are issued to external advisers.
- Prioritize repairs, enhancements, and modifications in line with SMT guidance.
- Approve and monitor service charge expenditures within authorized limits.
- Assist in service charge budget preparation (14 weeks before service charge year-end), ensuring on-going expenditure stays in budget.
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- Provide assistance/coverage for other client buildings as needed.
- Perform additional duties as required by management.
This description does not cover every possible task; flexibility is expected to address evolving needs.
Qualifications & Key Requirements
Core Skills & Experience
- Strong communication and leadership skills.
- Proficient IT skills (salient for software like REFIM).
- Proven background in Property & Facilities Management, preferably in a mixed-use portfolio.
- Excellent organizational and administrative abilities.
- Strong interpersonal skills.
- Ability to deliver exceptional customer experiences and manage service providers effectively.
- Interest in technical aspects of FM (technical training desirable but not mandatory).
- Experience with utility/energy management.
Knowledge & Certifications
- IOSH Managing Safely trained (will be provided if lacking).
- Experience working in multi-site FM environments.
- Well-developed IT proficiencies.
Equal Opportunities & Inclusion
At Avison Young, we are committed to diversity, equity, and inclusion (DEI) at all levels—board, leadership, and principals. Our culture prioritizes:
✔ Empowering all employees to thrive. ✔ Reflecting diverse talents and backgrounds. ✔ Fostering belonging in a supported, inclusive workplace.
Commitments to Inclusion:
- Women in Leadership: An active Women’s Network (~500+ members) champions opportunities and diversity strategies.
- Global DEI Steering Committee accelerates initiatives for underrepresented groups (e.g., Black Professionals, LGBTQ+).
- Disability Confident Employer: We provide adjustments and support for all applicants.
If you have questions about accessibility, accommodations, or earn adjustments, email careers.uk@avisonyoung.com.
We believe in potential over perfection—apply if you’re passionate, and we’ll see how you add value.
Note: Some roles may be hybrid or office-based; confirmation of UK work eligibility is required.
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