Royal Terberg Group
Mobile Service Engineer - Basingstoke
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Mobile Service Engineer - Basingstoke
Technical Field Support—the Role
Reports to: Field Operations Manager
About the Role
Performs a variety of routine servicing, inspections, and repairs on Distribution Tractors, Ro-Ro Tractors, other sea port equipment, Aircraft Ground Support Equipment (GSE), and other manufacturer’s products at customer premises. Duties include:
- Conducting visual or operational checks to identify worn, dirty, or maladjusted parts.
- Using technical manuals and diagnostic tools to locate and rectify defects in inoperable machine parts.
- Comprehensive accident damage inspections with detailed reporting for efficient repairs.
- Operating with minimal supervision, adhering to company Health & Safety policies at all times.
Key Responsibilities
- Represent Terberg DTS Service Department professionally in field operations, demonstrating high standards of appearance, conduct, and technical skill.
- Execute tasks and assignments (oral or electronic instructions) from the Service Department with efficiency and precision.
- Determine repair techniques, select appropriate tools/materials, and apply correct safety measures (e.g., PPE).
- Obtain customer confirmation of work completion and signatures/purchase orders where applicable.
- Manage administrative procedures and inventory control for parts stock, ensuring accurate accountability.
- Align repairs/maintenance with manufacturer’s specifications and company Safe System of Work procedures.
- Commit to Health & Safety compliance, understanding company policy and maintaining operational standards.
- Participate in company training courses/seminars as required.
- Maintain company assets (vehicles, equipment) in a clean, safe, and presentable condition.
- Secure tools/materials on-site. Follow mobile phone use policies set by legislation.
- Collaborate cross-departmentally, including explorative projects.
- Be prepared for additional hours, including unplanned call-offs and unsocial hours at customer locations.
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Critical Skills Required
- High attention to detail—maintaining quality without compromise.
- Flexibility and adaptability to varied workloads and priorities.
- Urgency-driven execution, able to work under tight deadlines and pressure.
- Strong communication skills: verbal (multilevel), written, and interpersonal.
- Ability to build productive working relationships independently.
- Self-motivation with problem-solving skills—challenging standards and researching improvements.
Key Knowledge Requirements
-深入理解 road traffic laws: speed limits, vehicle weight restrictions, and driver hours regulations.
- Uphold preventative maintenance standards based on manufacturer/recommended procedures.
- Proficiency in Terberg Tug systems/specifications.
- Competency in latest diagnostic software/tools.
Qualifications & Experience Required
- City & Guilds Level 3 – Vehicle Mechanical & Electronic Systems (Mechanical Repair) or equivalent validated qualification.
- 2+ years’ experience in auto electrical fault diagnosis and electronic tests, including work with specialist/heavy goods vehicles.
- Valid UK driver’s licence.
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Why Work With Us?
Workplace Perks & Benefits:
✔ 25 days holiday + Bank Holidays (5-day workweek; standardised pro rata for 4-day weeks). ✔ Advantaged pension & DIS benefits: 5% pension contribution from company + 3× basic salary Death in Service.
🏥 Employee Assistance Programme:
- 24/7 helpline for stress, health, finance, housing, counselling, and other life challenges.
💊 Health Shield Medical Cash Plan: £100/year reimbursements for prescriptions, dental/optical care, physiotherapy, appointments.
💊 GP Anytime: Unlimited same/next-day consultations, emergency prescriptions.
🚀 Training & Development:
- Mandatory equipment skills, Management Development Programme (MDP), and funding for apprenticeships.
🚴 Cycle to Work Scheme: Tax-efficient bike commuting discounts.
🏥 Occupational Health Support: Personalised health surveillance.
🛍 My Benefits Platform: Discounts on high-street retailers, travel, wellness, entertainment, and home services.
♻ Free Mortgage Advice: Independent guidance tailored to your financial situation.
(this role supports dynamic team environments and industry growth—FREE to apply through company channels).
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