Mitie Cleaning & Hygiene Services
Mobilisation Manager
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Job Overview
As a Mobilisation Manager, you'll play a critical role in setting new contracts up for success, leading mobilisations across our portfolio.
Sitting within our UK Mobilisation Team, you'll oversee complex business services projects from contract award through to operational handover. Your focus will be on delivery excellence: ensuring mobilisations are completed on time, within budget, and with risk tightly controlled from day one.
This is a role for someone who can confidently manage detail and direction — balancing governance, stakeholders, and delivery while keeping sight of the bigger picture. You'll thrive under pressure, build strong relationships quickly, and bring calm, clarity and structure to fast-moving environments.
Why You'll Love This Role
This is a chance to sit right at the heart of growth. As a Mobilisation Manager, you'll lead high-profile mobilisations across IFM and Central Government contracts, shaping how new services launch and setting teams up for long-term success from day one.
You'll enjoy real ownership, autonomy and variety — no two mobilisations are the same. One week you could be building mobilisation plans for a complex multi-service contract; the next, partnering with senior stakeholders to land a seamless transition into operations.
If you're someone who thrives on pace, problem-solving and making things happen — while working in a collaborative, supportive team — this role gives you the platform to make a visible impact across the business, without losing sight of quality, governance or people.
Main Duties
- Lead the end-to-end mobilisation of new contracts, from contract award through to steady-state handover
- Develop, maintain and manage detailed mobilisation plans, ensuring all tasks, milestones and dependencies are delivered on time and within budget
- Identify, manage and mitigate mobilisation risks, issues and change impacts, escalating where required to protect service delivery and client outcomes
- Act as the central point of coordination between internal teams, operational leaders, suppliers and clients during mobilisation phases
- Ensure all mobilisation activity is fully aligned with Mitie standards, governance, policies and contractual requirements
- Drive high levels of customer service throughout mobilisation, building strong, trusted relationships with key stakeholders
- Embed health & safety, compliance and information security requirements into mobilisation plans and delivery
- Monitor progress against agreed plans, providing clear, accurate reporting and updates to senior stakeholders
- Support operational teams through transition, ensuring a smooth and controlled handover into business-as-usual operations
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What we are looking for
Person Specification
Essential
- Proven experience delivering complex mobilisations, transitions or large-scale change projects within an operational environment
- Strong project and change management capability, with the ability to manage multiple workstreams and competing priorities
- Excellent written and verbal communication skills, able to influence, challenge and engage stakeholders at all levels
- Highly organised, with exceptional attention to detail and the ability to maintain control in fast-paced, high-pressure environments
- Demonstrable leadership skills, with the confidence to lead virtual and cross-functional teams without direct authority
- Strong customer focus, with a track record of delivering high-quality outcomes and building trusted client relationships
- Sound understanding of health & safety requirements and the importance of compliance and governance within mobilisation activity
- Comfortable working independently in a home-based role, with the flexibility to travel across the UK as required
Desirable
- Experience within IFM and/or Central Government contracts
- Formal project management qualification (PRINCE2, APM or equivalent)
- Experience using Microsoft Project or similar planning tools
- Knowledge of hard services and multi-service operational environments
Personal Attributes
- Calm, credible and professional under pressure
- Proactive and solutions-focused, with a continuous improvement mindset
- Confident decision-maker who balances pace with control
- Collaborative team player who brings clarity, structure and momentum to complex programmes
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
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When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
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