Amcor
Modern Workplace IT Specialist, Workstations
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Modern Workplace IT Specialist, Workstations
Modern Workplace IT Specialist, Mobility
About the Role
The Modern Workplace IT Specialist, Mobility is responsible for the global support, maintenance, and continuous improvement of both shopfloor and administrative IT mobility endpoints, ensuring reliable and efficient services for the business. The role provides technical solutions, project ownership, and day-to-day operational support, while coordinating and implementing approved mobility solutions across Business Groups in a timely and cost-effective manner.
Working closely with IT and Procurement teams at both global and local levels, the specialist promotes standardized technologies, drives cost optimization initiatives, and supports the adoption of appropriate solutions to meet business needs. The position is also responsible for:
- Developing, maintaining, and enforcing mobility standards across the organization
- Preparing business cases and presentations to support these standards
- Leveraging new functionality within existing systems to enhance reliability, user experience, and business capabilities
- Contributing to ongoing service improvements
- Undertaking other reasonable responsibilities, as required
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Key Job Accountabilities
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Provides day-to-day support for the Amcor Mobility Infrastructure environment, including:
- Managing incidents and changes
- Proactively resolving issues through monitoring (aligned with ITIL principles)
- Performing maintenance activities
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Responsible for all activities related to problem reporting and change control for assigned projects
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Works with the IT Security Team to coordinate endpoint equipment security measures, protecting corporate data
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Collaborates with global peers in Client Infrastructure Technologies and other departments to solve escalated problems
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Partners closely with the IT Operations Team to develop:
- Procedures
- Standards
- Processes for monitoring and supporting Amcor’s infrastructure
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Documents:
- Standard operating procedures
- Diagrams
- Training materials for team use
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Demonstrates the ability to facilitate and coordinate internal team projects
The above list is not exhaustive and represents the main accountabilities expected. The role holder will also perform all reasonable tasks as requested where necessary.
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Qualifications/Requirements
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Bachelor’s degree in computer science or equivalent experience/studies
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Minimum of 3 years’ experience in technical IT environments
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On-call support based on a rotating 7x24 schedule (as applicable by country)
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ITIL certificate—advantageous
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Knowledge of:
- Workstation and server infrastructure
- Software distribution techniques
- Workstation applications
- Anti-virus solutions
- Virtual environments
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Willingness to learn and adapt to changing job requirements
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Solid experience working in an environment running Wintel, Microsoft, and shopfloor management solutions
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Technical background in automating tasks, programming, or scripting—beneficial but not essential
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Ability to demonstrate:
- Research skills
- Capacity for self-directed training to stay current with technology advancements
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Fluent in English (company working language)
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