Lloyds Banking Group
Modern Workplace Tech Bar Lead - Cardiff
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
JOB TITLE: Modern Workplace Tech Bar Lead
SALARY: £44,901 - £47,395
LOCATION: John Street, Cardiff - with flexibility to support other close locations as the need arises.
HOURS: Full-time - 35 hours a week covering the business from 08:30 to 17:00, Monday to Friday.
WORKING PATTERN: 5 days a week on-site. The role is primarily based in John Street with flexibility for other close locations as the need arises.
About this opportunity…
An excellent opportunity has arisen to join our Modern Workplace Platform, specifically in leading our Cardiff Tech Bar. We support approximately 100k colleagues across the group, helping colleagues with the tools and technology they need to enable them to do their best work, wherever and however they choose to work. This is a full-time role located at our Cardiff Tech Bar, at John Street where the work will involve spending 5 days a week on-site with flexibility to manage other close locations as the need arises. This is a role that requires you to be not only technically skilled but also demands strong logistic skills in managing our Cardiff Tech Bar and the underlying processes that allows it to run smoothly.
About us…
We're on an exciting journey and there couldn't be a better time to join us. The investments we're making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What you'll do…
- Deliver outstanding customer service and technical assistance.
- Act as a point of technical expertise within your Tech Bar hub location.
- Train and mentor junior IT staff on technical support and best practices.
- Support day-to-day management of your Tech Bar team, ensuring SLAs and important metrics are met.
- Utilise ServiceNow to analyse impact of the Tech Bar service, ensure all TB services are correctly processed, and any local procedures are adhered to.
- Identify and address service gaps or process inefficiencies, collaborating with line management and other TB leads on implementing improvements.
- Effectively communicate (both verbally and in writing) with customers and technical teams.
What you'll need…
- Experience of working on an enterprise-scale Technical Support desk, ideally face to face.
- Knowledge of Microsoft Entra ID & Microsoft Intune (Endpoint Manager).
- Ability to work independently and as part of a team.
- In-depth knowledge of Windows 11 OS.
- Hands-on experience supporting Apple OS.
- Knowledge and troubleshooting experience of Microsoft 365.
- Previous use of ServiceNow for incident management.
- Knowledge of Smartphone technology (Samsung/iPhone), especially with regards to Mobile Application Manager and Microsoft Authenticator.
- Experience with JAMF, the chosen MDM solution for Apple devices.
- Knowledge of ITIL or other IT service management frameworks.
- Experience in supporting colleagues in the office.
- Experience of managing a team and mentoring colleagues.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
About working for us…
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes…
- A generous pension contribution of up to 15%.
- An annual bonus award, subject to Group performance.
- Share schemes including free shares.
- Benefits you can adapt to your lifestyle, such as discounted shopping.
- 28 days' holiday, with bank holidays on top.
- A range of wellbeing initiatives and generous parental leave policies.
Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location