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Welfare Rights Officer
Salary
From £36,000 per annum (Including £2,000 car allowance)
Location
Bedford / Hybrid
Help people change their financial future
At bpha, we believe everyone deserves the opportunity to live well and feel secure in their home. We're looking for a compassionate and knowledgeable Money Adviser to join our team and make a genuine difference to the lives of our residents.
This is more than a money advice role. Every day, you'll help people overcome financial challenges, maximise their income, access vital support, and build confidence in managing their finances. Whether you're helping someone avoid debt, navigate the benefits system, access grant funding, or sustain their tenancy during difficult times, you'll have a direct impact on people's wellbeing and quality of life.
If you're someone who combines technical expertise with empathy, enjoys building trusted relationships, and is passionate about helping others achieve better outcomes, we'd love to hear from you.
What You'll Be Doing
As a Money Adviser, you'll:
- Provide expert advice and guidance on welfare benefits, debt, and financial wellbeing.
- Support residents to maximise income and access the financial help available to them.
- Work proactively with customers who may be experiencing financial hardship or are at risk of falling into debt.
- Help customers develop confidence and skills to better manage their finances.
- Represent and advocate for customers, including supporting benefit appeals where appropriate.
- Develop strong partnerships with colleagues, local agencies, and external organisations to achieve the best outcomes.
- Deliver training and share your expertise across the wider business.
- Contribute to projects and initiatives that improve services and support more residents.
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What We're Looking For
We're seeking someone who brings:
Essential
- Experience providing welfare benefits and debt advice.
- Strong knowledge of current benefits and debt legislation.
- Excellent communication and relationship-building skills.
- A customer-focused approach with genuine empathy and understanding.
- The ability to handle complex and sometimes sensitive cases.
- Strong organisational skills and the ability to manage a varied workload.
- NVQ Level 4 Advice and Guidance (or equivalent) and a Certificate in Money Advice Practice (or equivalent experience).
You'll stand out if you also have
- Experience delivering training or workshops.
- Membership of the Institute of Money Advisers.
- Debt Relief Order (DRO) accreditation.
- Experience building partnerships with local support agencies and community organisations.
Why join bpha?
At bpha, we're committed to supporting our colleagues as much as our customers.
You'll be joining a supportive and collaborative team where your work is valued and where you'll have opportunities to grow your knowledge and develop your career.
In Return, We Offer
- A flexible hybrid working model.
- Ongoing learning and professional development opportunities.
- The chance to develop specialist expertise in welfare benefits, debt advice, and financial inclusion.
- A supportive, values-led culture where your wellbeing matters.
- The opportunity to see the real impact of your work every day.
- A role where you can genuinely improve lives and help build stronger communities.
Our values
Everything We Do Is Guided By Our Values
- We take responsibility – We do what we say and take ownership.
- We show empathy – We listen, understand, and treat everyone with respect.
- We are better together – We work collaboratively to achieve more.
- We are ambitious – We continuously learn and strive to make a positive difference.
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Ready to make a difference?
If you're looking for a rewarding career where your expertise can help people overcome financial challenges and create lasting positive change, we'd love to hear from you.
Please note that applications will be reviewed on receipt, and we reserve the right to close this vacancy early should a suitable candidate be identified. Early applications are encouraged.
All offers will be subject to satisfactory pre-employment screening, including DBS check and references.
About Bpha
bpha is a leading Housing Association in the Oxford to Cambridge arc, providing high-quality, affordable homes and services. We own or manage over 19,500 properties and reinvest all income into improving homes, building new ones, and supporting communities. Our vision is to build places where people can live happily in homes they can afford, guided by values that shape everything we do.
Benefits
We believe that benefits should be more than just perks. For us, they aren’t simply little extras added on at the end, they’re fundamental parts of what we stand for, from the very beginning. As standard.
That’s why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy, and inspired, every day.
Our full benefits offering can be found here: https://www.bpha.org.uk/about-us/bpha-colleague-benefits/139/
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