Citizens Advice
Money Adviser
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Money Adviser (Trainee positions available)
- Hours: Full-Time (37 hours per week)
- Contract: 1-Year Fixed-Term (extension subject to funding)
- Salary: £27,263 to £29,806 per annum, pro rata (depending on experience)
- Location: Ilkeston (hybrid mix of home and office working with occasional travel throughout Erewash and Amber Valley)
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About The Role
Providing both face to face and telephone advice, you will help people to overcome their debts and learn how to manage their budgets. With a desire to help coupled with an ability to manage a caseload and monitor deadlines, you could really make a difference to people’s lives.
As a Money Adviser, you will deliver high-quality, FCA-regulated money advice to individuals in financial difficulty. You will join our friendly team, committed to helping people take control of their finances and build a more secure future through tailored advice and casework.
We welcome applications from experienced advisers, as well as those looking to train in this vital area of work. Full training and support will be provided for the right trainee candidates, including completion of the accredited Money Advice Learning Plan.
Who We Are Looking For
The ideal candidates will have:
- Excellent communication skills – both written and verbal (essential)
- A non-judgemental, empathetic approach to people (essential)
- Strong IT and digital skills, with the ability to learn new systems quickly (essential)
- A commitment to working to performance targets and KPIs (essential)
- Experience in providing FCA-regulated money advice (preferred)
- A solid understanding of the current welfare benefits system (preferred)
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What We Offer
We’re proud to offer a comprehensive benefits package that supports your wellbeing, work-life balance, and professional growth:
- Generous annual leave: 35 days per year (pro rata), including all bank holidays and Christmas
- Buy/sell leave scheme: Flexibility to buy or sell up to one week of leave each year (pro rata)
- Employee Assistance Programme: Includes wellbeing support, free counselling, and lifestyle perks
- Contractual sick pay: depended on length of service
- Long service rewards: Extra leave and gift cards after five years of service and beyond
- Workplace pension: Auto-enrolment into our pension scheme
- Hybrid working: the option to work from home, if it works for you and for us
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