Cardiff Community Housing Association
Money Solutions Assistant
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Money Solutions Assistant
About the Role
Are you passionate about helping people, solving problems and making a real difference in your community? If so, this could be the perfect opportunity for you.
As a Money Solutions Assistant, you'll play a vital role in supporting our tenants to sustain their tenancies, improve their financial wellbeing and access the support they need when times are tough. You'll be the first point of contact for customers with early stage rent arrears, building trusted relationships and working proactively to prevent issues from escalating.
This is far more than a traditional collections role. You'll combine excellent customer service with empathy, problem solving and practical support, helping customers:
- Navigate financial challenges
- Access benefits and support services
- Stay on track with their rent payments
Every conversation is an opportunity to make a positive impact.
Working as part of our Housing & Communities team, you'll collaborate closely with colleagues across Money Solutions, Neighbourhood Management and New Homes, making this a varied and rewarding position where no two days are the same. One day you could be:
- Helping a tenant access financial support
- Assisting with lettings enquiries
- Addressing safeguarding concerns
- Engaging in community initiatives
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Responsibilities You'll join a values-driven organisation where your work directly contributes to:
- Stronger communities
- Sustainable tenancies
- Better outcomes for our customers
If you're looking for a role where you can use your customer service skills to create real change in people's lives, we'd love to hear from you.
Our Shared Values At CCHA, values and diverse thinking are as sought after as technical skills and qualifications. Our values are embedded throughout the organisation:
- Caring
- Respectful
- Trusting and trustworthy
- Honest
- Brave
- Yourself
About You
We're looking for someone who genuinely enjoys helping people and understands the difference a positive conversation can make.
You'll be:
- Customer-focused, approachable and resilient
- A good communicator
- An empowering listener
- A practical problem solver
You'll build rapport with diverse customer segments, understand circumstances and collaborate on solutions.
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We seek candidates who match these traits:
- Passionate about providing outstanding customer service during challenging situations
- Confident communicator with strong verbal and written skills
- Organized, able to manage competing priorities in a fast-paced environment
- Calm, professional, and solution-focused in difficult conversations
- Comfortable using Microsoft Office applications and learning new systems
- A team player collaborating across different service areas
- Flexible, adaptable, willing to take on varied tasks
Previous experience in:
- Housing
- Income recovery
- Benefits advice
- Customer services
Is advantageous—but equally critical is:
- Demonstrated compassion and resilience
- Commitment to helping customers achieve positive outcomes
The most important quality? Seeing the person behind the problem and motivating them to succeed.
Most importantly, you embody our shared values (Brave, Caring, Genuine, Honest, Respectful, Trustworthy), focusing on making a difference.
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