Together
Mortgage Broker Account Manager
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Mortgage Broker Account Manager
About Together
We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans.
We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 750 colleagues help our customers throughout the UK, backed by the power of a £7 billion loan book.
Benefits of Working at Together
- 26 days holiday + a birthday day off (increasing to 30 days with service), plus bank holidays
- Free access to company holiday homes
- Holiday buy & sell scheme
- Discretionary annual bonus plus an additional Shared Reward Bonus
- Matched pension contribution
- Health cash plan plus Private medical insurance
- Life assurance and Critical illness cover
- Travel season ticket loans and Ride to Work scheme
- Free local gym access
- Discounts on local bars/restaurants
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The Role
As a Mortgage Broker Account Manager, you will deliver outstanding service—both over the phone and via email—to build strong relationships with key Mortgage Brokers while working alongside Account Managers to drive sales and meet KPIs.
Responsibilities
- Respond to inbound intermediary telephone enquiries, providing exceptional customer service regarding product and criteria information.
- Update Account Managers with regular feedback from Brokers and market insights, helping identify new opportunities.
- Assess intermediary needs, clarify information, and deliver accurate solutions across all product offerings.
- Manage and strengthen relationships with new and existing Brokers, promoting the company’s products and services.
- Fully immerse yourself in our policies, procedures and culture to effectively represent Together at all levels with intermediary partners.
Requirements
Essential
- Experience in Financial Services
- Telephone Sales experience
- Exceptional relationship-building and communication skills
- Strong objection-handling and problem-solving abilities
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Desirable
- CeMAP qualification or equivalent
If you don’t meet all requirements but possess relevant skills, please apply—we welcome further discussion.
Inclusion & Support
Together embraces diversity and inclusion and is proud to be an equal opportunity employer. We actively celebrate differences, support our colleagues, and value diverse backgrounds and skills.
If you need adjustments or support during recruitment, please let us know when applying—we’ll make reasonable accommodations to ensure you thrive.
Recruitment Process
For further details, please visit: Recruitment Process Information
Compliance
All successful candidates must complete relevant:
- Employment references
- Financial checks
- Criminal record checks
Working Details
- Hours: Standard (09:00–17:30)
- Location: Office-based (Cheadle, SK8 3GW)
- Contract: Permanent
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