Together - loans, mortgages & finance
Mortgage Broker Account Manager
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Benefits of working at Together
- 26 days holiday (increasing with service to 30 days), plus a day off for your birthday
- Free access to company holiday homes
- Buy & sell holidays option
- Discretionary annual bonus plus an additional Shared Reward Bonus
- Matched pension contribution
- Health cash plan plus Private medical insurance
- Life assurance and Critical illness cover
- Travel season ticket loans and Ride to work scheme
- Free local gym access
- Local bar / restaurant discounts
About Together
We’re Together. For over 50 years, we’ve helped thousands of people, businesses, and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans.
With a customer-centred ethos, we understand our customers and always keep our doors open to help where others can’t or won’t. Based in Cheadle, Cheshire, our 750 colleagues support customers throughout the UK, backed by a £7 billion loan book.
Role: Mortgage Broker Account Manager
As a Mortgage Broker Account Manager, your role will focus on delivering outstanding service—both via phone and email—to key Mortgage Brokers, ensuring strong relationship-building and meeting KPIs.
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Your core responsibilities include:
- Responding to inbound intermediary telephone enquiries while providing exceptional customer service about product information and criteria
- Updating Account Managers with regular updates from Brokers regarding market trends, helping them identify new opportunities
- Assessing intermediary needs, clarifying information, and offering accurate solutions across all product offerings
- Managing relationships with new and existing Brokers, promoting Together’s products and services
- Immersion in Together’s policies, procedures, and culture to represent the company effectively with intermediary partners
Key Responsibilities
- Deliver exceptional customer service during intermediary calls
- Foster long-term Broker relationships through accountability and support
- Provide market & product feedback to maintain competitive engagement
- Drive KPI attainment alongside Account Manager teams
- Resolve objections and problem-solve effectively
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Qualifications & Experience
Essential
✅ Experience within Financial Services ✅ Telephone Sales experience ✅ Exceptional relationship-building skills and communication ✅ Strong objection-handling and analytical problem-solving ability
Desirable
🡪 CeMAP Qualified (or equivalent relevant qualifications) 🔹 Open to discussion for suitability even if requirements aren’t fully met
Commitment to Diversity & Inclusion
Together is an equal opportunity employer, and we strongly embrace diversity. We celebrate difference, support inclusivity, and value our colleagues for who they are—regardless of background or perspective.
We understand that support may be needed during the recruitment process. If you require any reasonable adjustments, please disclose your needs during application so we can accommodate you.
[Equal Opportunity Statement
- Relevant employment references, financial checks, or criminal record checks required for all successful candidates.*] #TMHP
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