Quantum Mortgages
Mortgage Case Manager (Buy To Let)
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Mortgage Case Manager (Buy To Let)
Case Manager – Quantum Mortgages
As a Case Manager at Quantum Mortgages, you will be responsible for managing mortgage applications from initial receipt through to completion, ensuring full compliance with internal policies and regulatory requirements before underwriting assessment.
Key Responsibilities
- Process mortgage applications to pre-defined standards and service level agreements from initial receipt through to completion.
- Manage the entire case pipeline, proactively tracking applications to agreed stages.
- Assess supporting documentation, identifying and escalating any issues to the underwriting team.
- Deliver proactive customer service via telephone, email, and letter to all stakeholders, including introducers, service suppliers, reference providers, and occasionally applicants.
- Maintain a high standard of accuracy in data entry and record-keeping.
- Support the underwriting team and colleagues to ensure a quick, compliant, and accurate decision-making process at every stage.
What We’re Looking For
Skills & Competencies
-
Knowledge
- In-depth understanding of the mortgage lifecycle, from application to completion.
- Strong expertise in Buy-to-Let (BTL) lending, including Limited Company, HMO, and Multi-Let structures.
- Familiarity with Anti-Money Laundering (AML) regulations and financial crime indicators.
- Full knowledge of Quantum Mortgages’ lending policies, procedures, and product criteria.
- Awareness of regulatory requirements and industry best practices in mortgage lending.
-
Skills
- Ability to make independent, calculated decisions with clear reasoning and rationality.
- Strong ability to assess mortgage applications against policy and criteria, applying sound judgment.
- Exceptional accuracy in data entry, documentation, and record-keeping.
- Excellent written and verbal communication skills for engaging with brokers, underwriters, and applicants.
- Proficiency in mortgage processing systems and CRM platforms.
- Skilled in identifying and escalating complex or high-risk cases.
- Capable of managing a dynamic case pipeline and prioritising workloads efficiently.
- Ability to recognise vulnerable customers, potential complaints, or financial crime risks.
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- Behaviours
- Self-driven and accountable, ensuring workloads and deadlines are met.
- Collaborative, supportive team player.
- Adaptable to changing business needs.
- Maintains high ethical standards, integrity, and professionalism.
- Proactively seeks feedback and development opportunities.
- Resilient under pressure, with a proactive and solution-focused mindset.
Qualifications & Experience
Essential
- Proven track record in customer service or sales administration.
- Familiarity with mortgage regulations and compliance.
Desirable
- Experience in mortgage processing or case management.
- CeMAP or equivalent qualification.
- Background in the financial services or banking/lending industries.
- Experience with specialist lending or intermediary-based mortgage models.
- Knowledge of property investment structures (e.g., SPVs, portfolio landlords).
Personal Attributes & Disposition
Customer-Centric Mindset
- Demonstrates a commitment to understanding and meeting customer needs.
- Proactively seeks customer feedback to improve services.
- Prioritises customer satisfaction in all decisions.
Inclusivity & Respect
- Values diversity, promoting an inclusive environment.
- Treats colleagues with openness and respect.
- Encourages collaboration and open communication.
Data-Driven & Risk-Focused
- Uses data to inform decisions and processes.
- Adheres to risk management practices.
- Strictly follows procedures and guidelines.
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Innovative & Bold Decision-Maker
- Open to new technologies and solutions.
- Willing to take calculated risks.
- Continuously looks for growth and improvement.
Why Join Us?
- Company Bonus Scheme – Up to 10%, rewarding hard work and commitment.
- Life Insurance – Coverage up to 4x salary for financial security.
- Vitality Private Medical Insurance – Comprehensive coverage for you and your family.
- Hybrid Working – 3 days per week working from home, with flexible arrangements considered.
- Generous Leave – 25 days annual leave, plus 8 statutory holidays and 1 extra Christmas day.
- Pension Scheme – Competitive contributions for your future security.
- Exceptional Company Culture – Known for being inclusive, supportive, and collaborative.
- Wellbeing Support – Access to resources for mental and physical health.
- Professional Development – Training and growth opportunities.
- Career Progression – Clear pathways with achievements recognised and celebrated.
About Us
Quantum Mortgages Limited (QML) is transforming the mortgage industry with innovative solutions and exceptional customer service.
Our mission is to provide personalised mortgage solutions tailored to each client’s unique needs, ensuring a smooth, supportive journey from application to approval.
What Sets Us Apart
✔ Recognition: Awarded mortgage employer of 2023 by Mortgage Introducer magazine and Buy-to-Let Lender of the Year. ✔ Specialist Lender: Focused on professional landlords underserved by high-street banks and existing specialists. ✔ Personalised Service: Customer-centric, bespoke mortgage solutions designed for every individual.
Join a team that’s shaping the future of mortgage lending. Together, we can achieve great things.
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Skills