QBE Insurance Group
Motor Claims First Response - Customer Advisor
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Motor Claims First Response - Customer Advisor
Motor Claims First Response - Customer Advisor
Leeds / Hybrid
The Opportunity
In this fast-paced and rewarding role, you will be responsible for engaging with:
- Customers
- Claims teams
- Third parties
Effectively and efficiently manage motor claims. As the first point of contact for our customers you will play a critical role in providing exceptional customer service.
Your primary responsibility will be to:
- Record and manage new motor incidents
- Ensure customers receive timely, accurate, and empathetic support throughout the process.
Our Claims team is a dynamic, high-performing group, constantly adapting to the evolving needs of our business and customers. With over 500 talented professionals across the UK and Europe, we are proud to represent the strength and diversity of QBE.
Handling over 200,000 claims each year, we are a market leader known for our:
- Excellence
- Technical expertise
- Commitment to delivering outstanding customer service.
Please note: Applicants must have the right to work in the UK, as visa sponsorship is not available for this role.
Your New Role
Key Responsibilities
- Serve as the initial contact for customers reporting motor incidents.
- Accurately log incident details into our system, ensuring all necessary information is captured.
- Provide clear and concise guidance to customers, helping them navigate the claims/incident process.
- Provide clear and timely updates to customers throughout the claims process.
- Build and maintain strong working relationships with:
- Colleagues
- External partners (will be key to your success.)
- Maintain a high level of professionalism and customer service at all times.
- Adhere to company policies and procedures to ensure a smooth and efficient customer experience.
About You
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
We don’t worry if you don’t have prior experience—we’ll provide comprehensive training to set you up for success.
What matters most is your:
- Positive attitude
- Attention to detail
- Drive to contribute to the team’s success!
** Essential Skills & Qualities**
- Excellent organisational and time management skills.
- Strong communication skills (both verbal and written).
- Ability to prioritise and manage workload efficiently, with a keen eye for detail.
- Ability to handle sensitive situations with empathy and professionalism.
- Basic knowledge of Word and Excel.
- Preferred but not necessary: Previous customer service experience.
Benefits
We offer a range of holistic support for your work-life balance:
- 30 days’ holiday per year, with the option to buy up to 2 additional days.
- Flexible working arrangements, including:
- Part-time roles
- Job share
- Compressed hours
- Pension scheme – Enrollment in the QBE pension plan, with 10% employer contribution of your basic salary.
- Free private medical insurance, covering you and all family members.
- Family-friendly policies – 26 weeks’ leave at full pay, regardless of:
- Gender identity
- Sexual orientation
- How you become a parent
- Short-term remote work abroad – Up to 20 days per year to work from select locations abroad.
- Sustainable investing: Underpinning QBE’s net-zero carbon footprint goal, with investments in green businesses to protect the planet.
- Bike-to-work scheme – Save on commuting with a bike/accessories worth up to £5,000.
For more details, visit our Reward Page.
Awards & Recognition
Our employees’ experiences with us are recognised through multiple accolades:
- AXCO Global Insurance Awards 2024
- Winner: Network Management of the Year
- Insurance Business UK 5-Star Cyber Awards 2024
- 5-Star Cyber Insurer
- UK IT Industry Awards 2023
- Winner: Green Technology Innovation of the Year
- Working Dads Employer Awards 2023
- Winner: Parental Policies Award
- Insurance Post British Insurance Awards 2023
- 5-Star Employer
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Click here to learn more about our achievements.
Skills & Competencies
| Claims Administration | Microsoft Applications |
|---|---|
| Communication | Prioritisation |
| Critical Thinking | Problem Solving |
| Customer Service | Risk Assessments |
| Data Entry | Time Management |
| Detail-Oriented | Intentional Collaboration |
| Document Management | Managing Performance |
How to Apply
To submit your application:
- Click “Apply”
- Follow the step-by-step process.
About QBE
At QBE, we get to the heart of what matters for our customers with a human touch. We’re an international insurer with:
- 13,000+ employees across 26 countries
- Ambitious career opportunities, blending expertise and empathy.
Join us as we build momentum toward our vision: "The most consistent and innovative risk partner."
Equal Employment Opportunity
QBE is an equal opportunity employer. We comply with equal employment laws in every jurisdiction we operate in.
- Global insurer and reinsurer with a diverse portfolio, including:
- Commercial and personal insurance
- Specialty products
- Risk management solutions
- Offers 13,000 jobs across 26 countries. (Property, motor, crop, energy, marine, and aviation coverage included.)
Your career. At the heart of it.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location