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Motor Claims Handler (Entry Level) – Norwich Office
hackajob is collaborating with Verisk to connect them with exceptional professionals for this role.
About the Role
No prior experience is necessary—training will be provided.
You’ll be based in our Norwich office, with the opportunity for hybrid working once you’ve reached competency. We pride ourselves on supporting employees with their development, offering varying progression opportunities.
Responsibilities
As a Motor Claims Handler, you will be responsible for:
- Proactively managing claims relating to vehicle damage caused by accidents.
- Reducing claimant hire periods by closely monitoring progress and adhering to tight deadlines to restore the claimant to their pre-accident position as quickly and efficiently as possible—without incurring unnecessary costs for our customer.
- Liaising with external stakeholders:
- Engineers
- Brokers
- Policyholders
- Third-party companies/garsages
- Via phone (primary) and occasionally via email or letter to assess accident circumstances and determine liability.
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Requirements
Essential Qualities & Skills
- Strong attention to detail
- Proactive, organised, and effective time management
- Excellent written and verbal communication (active listening and empathy when managing calls)
- Decisive decision-making
- Motivated, target-driven, and team-oriented
- Willingness to learn, ask questions, and develop new skills
- Basic computer literacy
Core Benefits
✅ 29 days of holiday (25 days + Bank Holidays + Wellbeing time) ✅ Holiday buy/sell option (adjust your leave entitlement) ✅ Monday–Friday working hours ✅ Hybrid working (once fully competent) ✅ Smart casual dress code ✅ Pension scheme (auto-enrolled) ✅ Clear career progression opportunities ✅ Annual Awards Night (recognition for achievements) ✅ In-office charity fundraising events ✅ Performance-related annual salary review
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📚 Learning & Development:
- Access to LinkedIn Learning, Coursera, Lean Six Sigma training & exams
- Regular upskilling opportunities for career growth
⚕️ Wellbeing Support:
- Free annual eye test
- Group Life Assurance & Income Protection
- Optional Private Medical Insurance
- Employee Assistance Program (EAP)
🎁 Flexible Benefits (optional cost to you):
- Cycle to work scheme
- Critical illness insurance
- Dental insurance
- Health screenings
- Travel insurance
- Home technology
- Share save scheme
- Give as you earn (charity donations)
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