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Motor Claims Handler
Application Deadline: 10 July 2026
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Liverpool
Description
The File Handler will handle their own caseload of litigated small, fast track Motor claims and MOJ files from a variety of clients.
Key Responsibilities
- Handling a caseload of predominately Litigated Motor Claims to settlement
- Create case strategy following Client Guidelines and review of information available
- Assessing cases and liability of claims
- Undertake discussions and negotiations with Clients and Third Party Solicitors to pursue the rapid and appropriate settlement of cases and the apportionment of costs
- Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making
- Allocate funds to the appropriate client accounts as per agreed procedures to ensure the client and Keoghs receive appropriate payments
- Undertaking periodic reviews of files in line with Client requirements
- Updating reports
- Meeting agreed performance targets
- Ensuring files are kept within ISO 9001 guidelines
- Provide written updates by email or letter to clients detailing case activity to ensure that they receive up to date and accurate information about progress when requested
- To ensure compliance with the SRA Standards & Regulations
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Working Hours
- 35 hours per week, Monday-Friday 9am-5pm with 1 hour unpaid for lunch.
Skills, Knowledge and Expertise
- Previous experience as a minimum in a similar role
- Experience of handling litigated files
- Experience of MOJ processes at all stages
- Good telephone negotiation skills
- Have an understanding of protocols
- Excellent listening and verbal communication skills
- Proficient IT skills
- Adhere to Keoghs Values
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Benefits
- Davies Incentive Plan
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
- Family Cover Private Medical Insurance (Bupa)
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
- Death in Service
- Critical Illness Cover
- PHI/Income Protection (Private health insurance)
- Pension Contribution based 5% Employee / 3% Employer
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme*
- Tech Scheme*
- Season Ticket Loan*
- Gym Flex*
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
*after successfully completing probation
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Jessica, London
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