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Motor Claims Handler (12-Month FTC)
We’re hiring for a Motor Claims Handler (Fixed-Term Contract) to support our growing Insurance team in the UK and Ireland!
About the Role
To keep up with our growth, we’re looking for a dedicated Claims Handler to join our dynamic Claims team. At the heart of everything we do is putting people first—this extends to our clients and employees alike.
As a Claims Handler, you’ll be responsible for:
- Providing administration, progression and advocacy on client claims
- Offering advice on policy coverage to clients
- Supporting the overall claims process, including:
- Issuing and administering claims notifications
- Negotiating settlements
- Managing claims from start to finish with insurers and appointed representatives
What We’re Looking For
You’ll need:
- Excellent communication skills – capable of engaging with internal and external stakeholders (face-to-face, over the phone, and in writing)
- Strong interpersonal skills – to build mutually beneficial business relationships at all levels
- Planning, organisational and time management skills
- Strong negotiation skills
- Exceptional attention to detail
- Minimum 2 years’ experience in managing predominantly Motor claims, with preference for:
- Experience in a Commercial Insurance setting
- At least 2 years’ experience in managing commercial general insurance claims
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What You’ll Be Doing
In this role, you’ll:
- Handle incoming enquiries from clients, insurers, and third parties professionally and efficiently
- Manage clients’ claims, including offering guidance on cover and indemnity
- Proactively manage First Notification of Loss (FNOL) to minimise losses and prevent leakage
- Monitor outstanding claims progress, providing timely and accurate updates to clients and Account Executives
- Liaise with insurers, loss adjusters, and third parties
- Provide administrative support to Broker Account Executive Teams, aiding in client relationships and policy inception/renewal
- Represent carriers on delegated authority where agreements allow
- Support the leadership team in implementing best practices, reviewing processes, and driving continuous improvement
- Undertake additional duties as required
Why Work with NFP?
Part of the Aon Group with over 600 employees in the UK and Ireland and 8,000 worldwide, NFP helps businesses thrive through:
- Insurance (risk management)
- Health and safety (creating safer workplaces)
- Employee benefits (effectively rewarding teams)
- HR, people and talent (supporting growth and resilience)
Why You’ll Love Working Here
- Fast-paced, dynamic organisation in a thrilling industry
- Global impact from Day One—your work makes a real difference
- Opportunities to learn from industry leaders with decades of experience
- Diverse projects and challenges to keep you engaged
- People First culture—caring for your wellbeing and personal growth
- A rich suite of benefits and perks
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The Great Benefits We Offer
Finances
- Regular salary reviews to ensure fair compensation
- Matched employer pension contributions
- Life Assurance and Group Income Protection
- Lifestyle discounts on well-known brands
Work-Life Balance
- Opportunity for hybrid working
- Generous annual leave allowance
Health & Wellbeing
- Comprehensive Private Healthcare
- Healthcare cash plan
- Extra days off to focus on your wellbeing
Charity & Community Work
- Fundraising challenges and events
- Volunteer opportunities
- Award-winning apprenticeship programme (supporting local youth)
Social & Inclusion
- Two annual employee events (summer & Christmas)
- Team socials and out-of-work events
- Inclusive policies and Employee Resource Groups
- 5-Star Inclusion and Belonging Employer (award-winning commitment)
NFP & You… Better Together!
At NFP, we’re an Equal Opportunities Employer. We believe in inclusivity and offer a supportive, diverse environment where every voice matters.
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