Allianz UK
Motor Claims Handler
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Motor Claims Handler
Motor Claims Investigator – Fixed-Term Contract
Location: Chelmsford, Leeds, or Bournemouth (Hybrid – 2–16 office days/month) Contract: 12-month fixed-term, full-time (37.5 hours)
A critical opportunity to develop your claims expertise in a supportive, high-performing environment, delivering fair and efficient outcomes for customers.
Key Responsibilities
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New motor claims registration & validation
- Accurately assess and validate claims within policy terms, conditions, and regulatory requirements.
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Investigation, negotiation & settlement
- Resolve claims within authority limits, ensuring fair and timely customer outcomes.
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Fraud identification & risk management
- Gather evidence, conduct risk assessments, and flag potential fraud.
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Multi-stakeholder liaison
- Collaborate with underwriters, suppliers, solicitors, and loss adjusters to streamline claim resolution.
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Reserve management & payments
- Maintain accurate reserves and process payments in line with company guidelines and FCA standards.
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Internal task management
- Coordinate diaries, inactivity tracking, cheques, and recoveries within set deadlines.
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Escalation & referral handling
- Manage claims requiring escalation via formal referral processes.
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Team development & knowledge sharing
- Mentor junior colleagues and support continuous improvement.
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Process enhancement
- Identify opportunities to innovate through technology and operational efficiencies, improving customer experience.
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Salary & Remuneration
- Annual Salary: Circa £25,307 (experience, location, and skills-based).
- Integrated into Allianz’s comprehensive benefits package.
About You
Essential Skills & Qualities
- Organisation & multitasking – Ability to manage a busy caseload with precision.
- Customer-centric communication – Confidence in telephony-led environments.
- Under-pressure resilience – meeting deadlines without compromising accuracy.
- Analytical decision-making on claims data and potential fraud.
- Team collaboration – driving co-operation and continuous learning.
Desirable Experience
✔ Insurance/claims handling background ✔ Proficiency with responsible AI tool utilisation (e.g., claims triage, fraud detection).
Rewards & Benefits – Tailored to You
Allianz offers a flexible rewards package plus:
- Flexible working (hybrid, hour adjustments available)
- Travel & commute discounts
- Annual performance bonus
- Pension scheme (employer contribution)
- Development days up to 50%
- Enhanced insurance products (50% off home, car, pet protection)
- Retail partner discounts
- VolunteerAccord Tier One status with 5 paid days/year
- Catered office spaces in Chelmsford, Leeds, and Bournemouth.
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Our Commitment
Allianz is a global leader, signed to:
🔹 ABI Flexible Working Charter 🔹 EDGE Certified (gender inclusion) 🔹 Stonewall Diversity Champion 🔹 Business in the Community Race at Work signatory 🔹 PWD Accredited Employer, with Gold Standard Armed Forces support.
Neurodiversity & PWD: We offer shortlisting, accommodations, and structured adjustments—such as:
- Assistive technology
- Coaching or mentoring
- Flexible/ergonomic solutions
- Larger text, spoken applications, or hard-copy versions (contact recruitment).
How to Apply
For in-person or digital accessibility complaints, email: hr-recruitment@allianz.co.uk
Applications close 08/07/2026 or earlier upon meeting criteria.
"Let’s Care for Tomorrow" 🚀 Contact: Aoife Magee – for all inquiries :
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