Gallagher Bassett
Motor Trade Coordinator
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Vehicle Parts & Repair Process Specialist – Ipswich
At Gallagher Bassett, we’re there when it matters most—because helping people through challenging moments is more than our job, it’s our purpose.
Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers: people who care deeply about doing the right thing and doing it well.
Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates impact.
Overview
Vehicle parts and complex delays within repair processes are at the heart of this brand-new role. The automotive industry is evolving rapidly, creating unique challenges that necessitate this position to ensure seamless operations and efficient solutions.
Based in our Ipswich office, this is a unique opportunity for someone with deep knowledge of parts supply, repair journeys, and a passion for problem-solving. You’ll take ownership of complex cases that don’t follow standard processes, focusing on finding smarter solutions, keeping customers informed, and making decisions that improve cost and customer outcomes.
A car isn’t just transportation—it’s how people keep moving. When it’s off the road, life can feel disrupted. You’ll be instrumental in getting vehicles back on track, delivering a smooth experience with genuine job satisfaction.
How You’ll Make an Impact
- Take ownership of parts delays, proactively driving solutions to ensure repairs progress smoothly
- Keep customers and clients informed with clear, timely communication throughout the process
- Track orders, timelines, and inventory while maintaining accurate records
- Explore alternative sourcing options when standard supply routes fail
- Build strong relationships with suppliers, dealers, and repairers
- Assess repair viability, balancing cost, timelines, and total spend
- Identify trends, risks, and improvement opportunities for better outcomes
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About You
This role is perfect for someone with:
- A background in the motor trade, dealerships, parts supply, or bodyshops
- Strong understanding of parts ordering and repair processes
- Excellent communication skills, with a customer-first mindset
- A highly organised approach to managing multiple priorities
- A proactive problem-solving mindset and a "can-do" attitude
- Eligibility to work in the UK
Compensation and Benefits
On top of a competitive salary, a strong team culture, and exciting career growth, Gallagher Bassett offers a comprehensive benefits package, including:
Core Benefits (minimum level, may improve based on job level):
✅ 25+ days holiday (plus bank holidays) + option to buy extra days ✅ Defined contribution pension scheme (including Gallagher contributions) ✅ Life insurance (4x basic salary, with option to top up to 10x) ✅ Income protection (covers up to 50% of salary, with top-up options) ✅ Health cash plan or private medical insurance
Additional Benefits:
✅ Three fully paid volunteering days per year ✅ Employee Stock Purchase Plan (discounted company shares) ✅ HMRC-approved share incentive plan (tax-efficient investment opportunity) ✅ Critical illness cover ✅ Discounted gym membership (access to 3,000+ gyms nationally) ✅ Season ticket loan ✅ Discounted voucher portal for savings on shopping and purchases ✅ Emergency family backup care
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Our Commitment to Inclusion and Diversity
Inclusion and diversity (I&D) are foundational to our business philosophy. For over 95 years, Gallagher has valued sustainability and community impact. We embrace the diverse identities, experiences, and talents of our workforce, ensuring we serve our clients and communities with the deepest understanding and best possible outcomes.
As part of The Gallagher Way, we actively foster a culture of inclusion and recognise diversity as our greatest strength.
Key Initiatives:
- Gallagher is Disability Confident Committed, ensuring our recruitment is inclusive and accessible.
- We actively support employees with long-term health conditions or disabilities.
If you have a disability or require reasonable adjustments during the recruitment process, please don’t hesitate to get in touch. Contact TAGlobalSupport@ajg.com or request a call-back for additional support.
Our Employment Promise:
Arthur J. Gallagher Services (UK) Limited is proud to be accredited as a Living Wage employer, championing fair wages and ongoing opportunities for all.
We are committed to equal employment opportunity and oppose discrimination or less favourable treatment based on:
- Gender or gender identity
- Civil partnership status
- Parental status
- Race, ethnicity, colour, nationality
- Disability
- Sexual orientation
- Religion or belief
- Age
- Caring responsibilities
Gallagher embraces equal employment practices in all aspects of employment—hiring, training, promotions, compensation, and beyond. We are dedicated to reasonable accommodations for employees with disabilities and fostering workplace equity for all.
Gallagher Bassett provides opportunities where people and businesses thrive. Join us.
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