Pin Point Health & Social Care
Move Manager
Leeds
£27k/yr
Posted 8 days ago
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Location: Leeds LS25
Salary: £27K + Bonus
Contract type: Perm
Duties of role
- Managed incoming enquiries via telephone, emails, and live chat from customers requesting house moving quotations.
- Taking ownership of each customer's move from enquiry through to completion.
- Providing expert advice on our removals, storage, and additional moving services.
- Prepared and discussed moving quotes.
- Maximise revenue through upselling optional extra products and services.
- Ability to problem solve in order to achieve a positive customer outcome.
- Collaborate with team members to improve customer service processes and outcomes.
- Follow up with customers to ensure their issues are resolved and are satisfied with the service.
- Stay up to date with product knowledge, company policies, and industry trends.
- Coordinated moving arrangements and maintained accurate customer records.
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Key Areas Of Focus
- Effective management of all incoming calls and enquiries.
- Recording of clear and accurate information provided by customers.
- Ensure accurate administration and documentation of every move.
- Convert a customer initial enquiry into a quotation for the customer's move.
- Promote the company brand by encouraging customers to share their experiences on review platforms.
- Meeting productivity goals by being targeted on the number of moves managed each month.
- Effective cost control through customer interaction and excellent customer service.
- Methodical approach to post move satisfaction.
- Monthly performance bonus linked to KPI achievement.
About The Person
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- A passion for delivering exceptional customer service.
- The ability to actively listen and show empathy and understanding at all levels.
- Excellent verbal and written communication skills.
- Ability to manage customer queries appropriately and efficiently.
- Excellent time management, with the ability to work well under pressure.
- Proficient IT skills – Office, Word, Excel.
What They Offer
- Starting salary of £27,000 per annum.
- Monthly performance bonus linked to KPI achievement.
- Full training and ongoing development.
- Career progression opportunities within the UK's leading removals company.
- A supportive and collaborative working environment.
Shift Pattern
- Monday to Friday.
- 37.5hrs per week.
Apply
Directly for this role, email your CV to: driving@pin-point.co.uk
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Skills
Customer Service
Communication Skills
Problem Solving
Time Management
IT Skills
Empathy
Collaboration
Administration
Documentation
Sales
Upselling
Product Knowledge
Customer Satisfaction
Cost Control
Teamwork
Follow Up
Location