Boeing
MRO Systems Support Specialist
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MRO Systems Support Specialist
Company: Boeing Defence United Kingdom Limited
The MRO Systems Support Specialist will provide first-line support to end users of the MRO (Maintenance, Repair, and Overhaul) system, ensuring compliance with data accuracy, processes, and military parts management. Supporting both current operations and the future transition to Siemens Opcenter, the role is ideal for those keen on developing expertise in aerospace systems, maintenance, and operational data management.
About the Role
This position operates under the guidance of a Senior Systems Support Lead, assisting day-to-day users while contributing to knowledge growth in aircraft MRO practices, military parts management, and system operations. Responsibilities include managing system usability, data integrity, and process workflows, ensuring alignment with approved maintenance and materials procedures.
Position Responsibilities
- Provide first-line support to MRO system users, including troubleshooting basic queries and technical issues
- Log, track, and follow up on for support requests
- Escalate complex issues to senior team members or technical support
- Maintain and verify data accuracy for maintenance records, part details, status, and traceability, particularly for military aircraft operations
- Assist users in understanding system processes and standard workflows, ensuring compliance with established procedures
- Support testing of system changes, fixes, and migration activities, including the future transition to Siemens Opcenter
- Collaborate with maintenance, supply chain, and quality teams to resolve routine operational issues
- Contribute to documentation updates, including user guides, work instructions, and process manuals
- Identify recurring issues or user pain points, helping drive continuous improvement
- Participate in system training, knowledge transfer activities, and internal mentoring
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Basic Qualifications
Essential qualifications and abilities:
- Ability to obtain Security Clearance (United Kingdom)
- A basic to intermediate understanding of aircraft MRO processes, including exposure to:
- Aircraft parts, materials, or records control
- Military parts management systems
- Proven ability to:
- Communicate effectively and coordinate between multiple stakeholders
- Follow structured processes and maintain high standards of attention to detail
- Troubleshoot at a foundational level and prioritise workload with guidance
- Support end users in enterprise system operations, demonstrating comfort with data administration
- Willingness to learn within an evolving technical environment
- Experience as an aircraft apprentice or technician is advantageous (though not required)
Preferred Qualifications
Desirable skills and prior experience:
- Experience in aerospace, maintenance, or supply chain environments
- Familiarity with tooling, maintenance organisations, or MRO systems (enterprise platforms)
- Comprehension of military/civil aircraft maintenance terminology and processes
- User support experience in operational system environments, including data administration
- Interest or background in enterprise systems migration or digital manufacturing (e.g., Siemens Opcenter, manufacturing execution) integration
- Demonstrated ability to solve problems with minimal supervision and adapt to change
Term, Location & Relocation
- Shift: Not a shift worker position
- Relocation: No relocation assistance. Candidates must be prepared to live in the immediate job area or arrange relocation at their own expense
- UK Security Check: This role requires the ability to obtain a UK Security Clearance
- Visa Sponsorship: Boeing will not sponsor applicants for employment visas
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What Boeing Offers You
Boeing prioritises the health, career growth, and wellbeing of its employees. Included benefits:
Physical & Financial Wellbeing
- Competitive salary with supplemental annual incentive plans
- Generous pension plan, with 10% employer contribution
- 100% pay protection (financial support) under Short-Term Sickness:
- Full pay for the first 26 weeks
- 66.67% annual salary from the 27th week onwards
- Company-paid BUPA medical plan
Work-Life & Support
- 23 days (minimum) of paid leave + UK public holidays
- Inclusive of a prolonged Winter Break between Christmas and New Year
- Excellent parental leave options for eligible colleagues
- Family-friendly policies, including provisions for childcare and flexible support
Career & Personal Growth
- Continuous learning with approved training programs and internal advancement opportunities
- 7x Life Insurance (annual salary multiplier)
- Wellbeing program access, including mental health support, fitness subsidies, and corporate wellness initiatives
- The Learning Together programme for ongoing personal and professional development
Equality, Diversity & Inclusion
Boeing is dedicated to global exploration in a way that is safe, sustainable, and human-centric. Employing a diverse workforce is not just about reflection—it’s about innovation.
- Embrace innovation through diversity, where every colleague’s unique voice enriches team success
- Commitment to equity and inclusion across all operations, from seabed to outer space
- Workplace culture that values collaboration, respect, and personal growth for all employees
To apply, current Boeing Subsidiary Employees must navigate to “Find Jobs” in [Workday]. If external, apply through jobs.Boeing.com.
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