Inoapps
MS Functional Support Analyst
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Role Overview
End-to-end support of Oracle customers through Incident, Problem, and Change management.
- Ad hoc project requirements (providing estimates and implementing changes)
- Providing advice and guidance to customers verbally or in writing on a timely basis.
- Maintain a record of all communication and actions in Inoapps IT Service Management and other activity tracking applications.
- Take the lead on individual service improvement initiatives as requested and ensure their successful and timely delivery.
- Proactively identify and drive automation opportunities to improve team efficiency including the use of AI where appropriate.
- Proactively analyse and identify recurring Incidents and Problems to fix problems, provide workarounds and/or create knowledge documents in line with problem management practices.
- Identify and contribute towards continuous improvement of Standard Operating Procedures and Support Documentation.
- Identify and manage risks to the customer and/or escalate to Service Delivery Manager / Customer Success Manager.
- Provide technical input to client reviews.
- Maintain and develop technical knowledge and skills.
- Assist in functional pre-sales and support transitions.
- Provide support on a 24x7 basis via shift rotation.
- Evaluate and promote new technologies and enhancements
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements
- 8+ years of experience providing functional support for Oracle HCM & Payroll projects within and Oracle Fusion.
- Payroll experience is essential, with a strong preference for candidates who also bring experience in solution architecture within a Managed Services environment.
- Excellent communication and customer engagement skills.
- Experience of working in a managed services team, focussed on driving continual evolution of the supported applications.
- Functional understanding, along with exposure to other modules such as compensation, learn and benefits as well as writing SQL queries.
- ITIL certification and demonstrable experience.
- Certified by Oracle in multiple Oracle Cloud HCM modules with a commitment to continued learning and certification.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
About Us
We focus exclusively on delivering innovative Oracle On-Premises and Oracle Cloud applications and technology solutions for our clients, which deliver operational excellence and maximise the benefits of their Oracle investment. Choose Inoapps and we'll support you throughout your Oracle journey, working in partnership to deliver superior solutions with lasting value.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills