The Home Depot
MULTI ASSET PROTECTION MANAGER
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With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose:
The District Asset Protection Manager (DAPM) is responsible for teaching, coaching, and training associates to ensure the effective execution of core Asset Protection initiatives. They are responsible for driving core programs and strategies relating to theft and fraud mitigation, operational excellence, safety, and environmental compliance in The Home Depot stores without adding complexity or tasking to the stores' operation. They must be able to multi-task across stores and gain the partnership of the District Manager, Store Manager, Store Leadership Team, APS and other store associates to achieve the goals and business objectives of the AP and Store Operations leadership teams.
Key Responsibilities:
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25% - Driving Execution
- Drive execution of the Merchandise Protection Standards (MPS), Pick Ticket, and Lockup programs.
- Review Front End Accuracy standards to include Accuracy/Theft and Fraud initiatives and G.E.T initiatives.
- Ensure stores are driving a safety culture by promoting safety initiatives.
- Ensure post orders are followed and understood by 3rd Party Guards.
- In partnership with DHRM, DM, de-escalation of serious incidents and threats of violence.
- Teach, coach, and train store leadership and associates on theft/fraud, operational shrink and shrink mitigation initiatives.
- Build Relations and engage and walk with Government Relations and Law Enforcement for localized support.
- Walk and ensure safety of parking lots along with in safety strategies and processes.
- To ensure safe environment for customers and associates.
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50% - Internal and External Theft and Fraud
- Perform timely entry of internal cases into the case management system in accordance with AP Policy; to include activity cans, review alerts, and physical security.
- Review available resources to identify key theft trends by class and SKU for internal and external theft and create solutions.
- Conduct timely interviews for internal theft cases identified by MAPM or Central Investigations Team (CIT).
- Timely review, approve, or reject external cases submitted by the Asset Protection Specialists.
- Build partnerships with local law enforcement in order to strengthen THD's brand.
- Daily, weekly and monthly review of business practices, exception base reporting, theft portal and AP Performance Hub.
- Review and analyze shrink performance within the district and by store location.
- Monitors shrink indicators and drives execution of initiatives.
- Review and analyze shrink performance within the district and by store location.
- Manages the Company's shrink reduction strategy.
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- 25% - People
- Make hiring decisions and take disciplinary action including termination (leveraging HR resources).
- Staff and schedule AP associates to meet the needs of the business utilizing theft trends and store tips.
- Teach, coach, train, and develop AP associates to ensure theft mitigation processes are executed, developing leads, documenting known thefts, cases are documented properly and opportunities are addressed.
- Conduct performance reviews, utilize performance management to address performance opportunities, and attend RAPM and district talent review.
- Coach and train associates on proper safety behaviors and environmental/regulatory processes to include execution of Handling Hazardous Materials (HHM) program and Store Readiness Checklist (SRC) process.
Direct Manager/Direct Reports:
- This Position typically reports to the Regional Asset Protection Manager
- This Position has 5-8 Direct Reports
Travel Requirements:
- Typically requires overnight travel 5% to 20% of the time.
Physical Requirements:
- Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).
Working Conditions:
- Located in a comfortable indoor area.
- Any unpleasant conditions would be infrequent and not objectionable.
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Minimum Qualifications:
- Must be 18 years of age or older
- Must be legally permitted to work in the United States
Preferred Qualifications:
- Working knowledge of Microsoft Office Suite
- Working knowledge of presentation software (e.g., Microsoft PowerPoint)
- Demonstrated ability to collaborate and work effectively with cross-functional teams
- Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
- Excellent written and verbal communication skills
- Licensure/certification to comply and requirement that varies by location
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of an associate's degree program or equivalent degree in a field of study related to the job.
Preferred Education:
- Minimal or no educational requirement for this job.
Minimum Years of Work Experience:
- 3
Preferred Years of Work Experience:
- No additional years of preferred Work Experience
Minimum Leadership Experience:
- 3
Preferred Leadership Experience:
- 3
Certifications:
- 3+ years multi-unit retail AP experience
- Lead a team with a focus of external/internal theft
- Conducting internal investigations to include interviews
- Organized Retail Crime elements and law enforcement partnerships
- Utilization/management of physical security and investigations systems (CCTV, Alarm, Exception Based Reporting)
- LPC/LPQ Certification
- Be able to work a flexible retail schedule, position includes supporting multi store locations.
Competencies:
- Decision Quality
- Builds Effective Teams
- Situational Adaptability
- Communicates Effectively
- Develops Talent
- Drives Results
- Financial Acumen
- Manages Conflict
As the world’s largest home improvement specialty retailer, we operate over 2,200 retail stores across North America. All of our associates have one thing in mind — helping our customers build and improve their homes and businesses.
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