THX Ltd
Multi-Drop Customer Delivery Driver
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At THX we are committed to transforming tool hire expectations within the UK construction industry by providing a hire experience that goes beyond the ordinary. We are a dynamic, fast-growing company and have an exciting opportunity for someone looking to embark on their next chapter.
Customer Delivery Operative
About the Role
We are looking for a Customer Delivery Operative to deliver goods to customers while providing an excellent customer service experience.
Key Responsibilities
- Manual handling of heavy, bulky items in a safe and careful manner.
- Ensure customers receive the accurate hire equipment on time in a positive, friendly manner, aligning with our delivery targets.
- Resolve problems promptly, communicating effectively with customers and colleagues as needed.
- Follow safe working processes, including driving and loading/unloading, while operating machinery appropriately.
- Collaborate with colleagues across departments to meet customer requirements.
- Operate THX’s delivery IT system, updating system data and photographing equipment.
- Raise issues and improvement opportunities impacting THX operations.
- Identify sales opportunities during travel and report them to the sales team.
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Requirements
- Experience in a customer-facing role delivering excellent customer service.
- Preferred: Previous professional driving/delivery experience, (not essential but useful).
- Manual handling skills and ability to manoeuvre heavy equipment.
- A valid, clean UK manual vehicle license.
- Computer literacy, familiarity with IT and navigation systems.
- Reliable, adaptable, and a strong team player.
- Comfortable driving in congested areas including London.
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Benefits
THX is anything but ordinary. In return for helping us grow and excel, we offer a comprehensive rewards package and genuine career development opportunities.
Benefits Include:
- 25 days holiday (with additional Bank Holidays).
- Company pension to secure your retirement.
- Special recognition and reward incentives.
- Fully stocked kitchens with snacks and treats to fuel your day.
- Paid overtime and opportunities to join a growing team.
- Free on-site parking.
- High-quality PPE and professional uniform provided.
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