Portsmouth Hospitals University NHS Trust
Multi-Functional Admin Team Member (Urgent Care)
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Company Description
Band 2: £25,272 per annum (based on full-time hours)
Permanent contract
Hours: Full-time and part-time available - minimum 15 hours (2 x 7.5-hour shifts) up to 37.5 hours per week
Shift Patterns
- Early: 07:30-15:30
- Late: 15:30-23:30 or 13:00-21:00
- Night: 23:30-07:30
Weekly Hours/Programmed Activities
- 30-37.5hrs: Mix of early, late, night shifts inclusive of 1 full weekend working (Saturday and Sunday), 1 Saturday working, 1 Sunday working, and 1 weekend off.
- 15-22.5hrs: Mix of early, late, night shifts inclusive of 2 weekend working either full weekends or either Saturday/Sunday.
Job Description
We are looking for a dedicated Multi-Function Admin Team Member to join our team within the Urgent Care Group. You will be at the heart of our busy, fast-paced areas supporting our clinical staff and ensuring the smooth operation of daily administrative tasks. The role includes working as part of a multi-functional internally rotating team, across a variety of roles on a monthly rota which runs 24 hours a day, 365 days a year.
Job Summary
To provide administrative and clerical services within the Urgent Care Group, ensuring an efficient, effective, and high-quality service is provided. The role is across the Emergency Department or Acute Medical Unit at Queen Alexandra Hospital, Cosham and Gosport Minor Injury Unit and tasks include:
- Reception duties
- Walk-in and Ambulance Booking in process
- General administrative functions
- Data quality
As our ideal candidate, you should have excellent communication skills, a keen eye for detail, a proactive approach to problem-solving, and be able to demonstrate resilience. We are looking for team players who can handle multiple tasks, demonstrate flexibility, and are committed to providing outstanding service to both our staff and patients.
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This is a high-demanding role in a potentially distressing environment, and you will be required to participate in lone working. Previous NHS administrative experience is desirable, but not essential as you will undergo full training with the team.
What We Can Offer You
In return, we offer a supportive and dynamic working environment where you will gain valuable experience within the NHS. You will have the opportunity to develop your skills in a variety of administrative duties, including data entry, patient coordination, and communication with healthcare professionals. As part of our diverse and dedicated team, you will receive full training and support to ensure your success in the role.
Additionally, the position offers competitive pay, access to NHS benefits, and opportunities for career development within the organisation. If you are passionate about making a difference in a healthcare setting and enjoy working as part of a team, we would love to hear from you.
Please note, there may be a requirement to cover Gosport War Memorial Hospital.
Qualifications
Essential
- Educated to GCSE standard or equivalent
- Previous administrative experience
- Excellent standards of customer service
- Ability to use a personal computer with knowledge of word processing, and Windows applications
- Working knowledge of clerical procedures
- Ability to achieve high levels of accuracy ensuring deadlines are met
- Ability to liaise with staff at all levels
- Knowledge of dealing with highly sensitive patient confidential information
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Desirable
- Experience of working in an NHS Trust/health care environment
- Previous clerical/reception experience in a similar role
- Knowledge of NHS patient IT systems i.e. PAS (training will be provided)
Additional Information
The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality, and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.
We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs.
For more information, please see our People and OD Strategy 2026
Weekly Hours / Programmed Activities
- 37.5
Salary Band
- Band 2
Staff Group
- Administrative and Clerical
Contract Type
- Permanent
Job Area
- Admin and Corporate
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