Williams Lea
Multi Services Assistant
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Multi Services Assistant
Front Of House / Administrator – Relief Team Worker
Position: Front Of House / Administrator (Zero Hours Contract) Pay: £15 - £18 per hour + holiday pay (depending on experience) Location: London
Contract Type: A zero hours contract, requiring flexibility for ad-hoc work shifts with short notice.
Shift Details:
- Days (onsite): Hours: 08:30 AM – 05:30 PM / 6 PM (exact hours to be confirmed)
- Ad-hoc availability and immediate notice for assignments
About Williams Lea
Williams Lea is a leading global provider of skilled, technology-enabled, business-critical support services.
Our 5,000+ employees worldwide work in highly regulated environments, delivering efficient business services for clients in:
- Investment banks
- Law firms
- Professional services firms
Our tasks range from onsite provider engagements to bespoke offshore operations.
Why This Role?
This flexible relief team position is ideal for individuals seeking supplementary hours or varied work. Aligning critical business needs with long-term trusted clients, this role ensures:
- Support during peak hours, holidays, and sickness cover.
- Coverage across leading London clients who benefit from consistent service continuity.
Your duties will evolve based on client requirements, but core responsibilities will include:
Key Responsibilities
Front Of House / Reception & Hospitality
- Uphold exceptional customer service with clients and visitors.
- Efficiently resolve queries while adhering to all Williams Lea policies.
- Maintain a professional front desk welcoming ethos.
- Manage all aspects of hospitable services, including refreshments, guest reception, and positive interactions.
- Follow company protocols for all interactions.
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Document Management & Reprographics
- Organise/maintain physical and digital files and documents.
- Retrieve, archive, and manage all document workflows.
- Provide printer, copying and mail services while ensuring accuracy and security.
- Process incoming/outgoing mail efficiently, adhering to company guidelines.
General Administrative Support & Client Relationships
- Handle ad-hoc administrative tasks as required.
- Assist in meeting service level agreements with colleagues.
- Quickly adapt to client needs and provisions, maintaining strong relationships. -Champion exceptional service, ensuring client satisfaction across all interactions.
Person Specification
Essential Requirements: ✔ Demonstrable customer service skills, confident across diverse audiences. ✔ Well-presented, with strong professional conduct. ✔ Proficiency in Microsoft Office suite and related applications. ✔ Excellent communication skills (verbal and written). ✔ Adaptable and a quick learner, capable of multitasking under urgency.
Personal Attributes:
- Attention to detail and ability to concentrate in stressful situations.
- Perfect alignment for those who thrive in a dynamic, client-facing environment.
Rewards & Benefits
Williams Lea invests in both personal and professional growth:
📌 25 days’ paid holiday (plus bank holidays depending on workload). 💼 Access to Williams Lea’s internal job opportunities. 👨🏫 Learning Lounge & internal training programs for continuous professional development. 🤝 Thorough career progression opportunities in a global organisation. 💰 Bonus part of an employer ACA valued benefits package beyond holidays.
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Innovation & Equality
Williams Lea embraces inclusivity and continuous innovation to support our skilled teams. We fully embrace:
🌍 Equality & Diversity
- No bias towards age, disability, gender, religion, ethnicity, sexual orientation, or any other protected characteristic.
- Cultures a fair, transparent, and respectful environment.
- Available adjustments for disabilities or accessibility needs – please email careersatWL@williamslea.com if assistance is required during the application process. (Note: We do not accept application emails to this address).
🔬 Technological Innovation & Process Excellence Experience 200+ years of leadership as one of the world’s most impactful back-office operations providers. As we enter our third century, Williams Lea will continue revolutionising support services through: ⚡ Digitization & virtualization – a central strategy for tomorrow’s business needs. ⚡ Integrated technology and expertise to streamline support operations.
Application Instructions: Contact via Williams Lea’s standard invoicing process (www.williamslea.com).
Privacy Notice available here: Williams Lea Privacy Statement
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