Nuffield Health
Multi-site Deputy General Manager
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Multi-site Deputy General Manager
Deputy General Manager
Bridgend & Cwmbran FWC | Operations Management | Fixed Term | Full Time
Salary: Up to £40,000 per annum depending on experience, with £6,000.00 commission OTE p/a Hours: 40 per week Contract: 6-Month FTC with possibility for extension/permanent placement
About the Role
Due to an internal movement, this Deputy General Manager role is initially available on a 6-month fixed-term contract (FTC), with potential for transition to a permanent position based on business needs.
As Deputy General Manager, you will contribute to creating a client-led culture and environment where customer-facing teams deliver exceptional service across:
- Hospitals
- Clinical services
- Wellbeing centres
You’ll oversee all aspects of service delivery while prioritising beneficiary experience—ensuring a seamless and customer-focused healthcare journey.
Additionally, you’ll ensure commercial success and revenue growth, managing membership sales, retention, and multiple revenue streams, including:
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Key Responsibilities
- Lead and promote a beneficiary-centred service, supporting customers at every stage of their health journey
- Manage the complaints process to agreed Service Level Agreements (SLAs), analysing trends and addressing issues proactively
- Oversee Concierge/Front of House, fitness teams, and Food & Beverage services
- Drive commercial success by increasing revenue across all key service lines and improving member retention—utilising feedback from satisfaction surveys
- Develop initiatives and a culture that enhance customer satisfaction, boost future sales, and improve profitability
- Deputise for the General Manager as required
- Spearhead HR, payroll, and membership administration, ensuring full compliance with company policies and legislation
- Ensure all financial and membership systems remain operational and effective
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What We Offer
At Nuffield Health, we believe in nurturing a workplace where you feel healthy, happy, and valued. Our comprehensive benefits package includes:
✅ Fitness, lifestyle, and wellbeing rewards – free gym membership, health assessments, retail discounts ✅ Pension options ✅ A culture that prioritises your well-being
By joining Nuffield Health, you can help shape the future while building a career that matches your ambitions and values.
Next Steps
Ready to embark on this opportunity? Apply today—we assess applications as received and reserve the right to close ads early. Don’t wait: secure your interview now and start building the future you want! It starts with you.
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