AccorHotel
Multi Skilled Hotel Team Member
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Company Description
Our mission at IBIS Budget Manchester Salford Quays is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you
Ready to discover more? Get in touch with us. We would love to hear from you.
One more thing…
By working at the IBIS Budget Manchester Salford Quays you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor's limitless opportunities. Discover our Talent stories at heart-of- or on Instagram.
As Part Of Our Team
- Free night stays in our UK hotels and up to 50% discount in any Accor Restaurant (T&C Applies)
- Stylish and functional uniform provided
- Delicious complimentary meals on duty
- Discounted hotel rates all over the world in Accor Hotels
- Grow your skills and learn more through our Apprenticeship
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality (all benefits subject to availability and T&C's)
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Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Job Description
Key Responsibilities:
- Welcome guests and represent the hotel brand with professionalism and warmth
- Serve as a single point of contact for guests throughout their stay, from arrival to departure
- Manage guest feedback and complaints efficiently, resolving issues to the highest standard of satisfaction
- Promote the company's ALL loyalty programme to all guests
- Prepare and organise all necessary documentation required for daily operations
- Maintain food safety and hygiene standards in accordance with company policy
- Flexibly support both reception and food & beverage operations based on hotel occupancy and operational requirements
- Demonstrate strong multi-tasking abilities and proactive problem-solving in this fast-paced, hands-on role
- Ensure compliance with UK employment regulations and maintain a current valid visa
16-24 hours per week, flexibility is an essential aspect as the role, must be able to work weekends. Shifts are varied as below and differ each week:
- Typical Shifts-
- 06.45am to 15:15pm
- 12:00pm until 20:30pm
- 14.45pm 23.15pm
£13.40 per hour
Qualifications
Required Qualifications:
- Friendly and approachable with excellent customer service skills
- Flexibility in working hours essential
- Proficiency in basic computer applications, including Microsoft Office Suite
- Excellent time management and organisational abilities
- Demonstrated problem-solving skills and attention to detail
- Ability to work effectively in a team environment
- Adaptability to handle various tasks and changing priorities
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Preferred Qualifications:
- Previous experience in a similar hospitality role
Full training will be provided
Additional Information
At Ibis Budget Manchester Salford Quays, you’re not just starting a job — you’re becoming part of a vibrant and welcoming team right in the heart of Salford Quays. We pride ourselves on creating a friendly, supportive workplace where everyone works together, respects one another, and brings their best every day.
Salford Quays is an exciting and diverse area, and we celebrate the unique backgrounds and perspectives that make our team stronger. Inclusivity and respect are at the core of how we operate.
Whether you’re new to hospitality or looking to grow your skills, we’re here to support your journey. With tailored training programs and mentorship designed for the hospitality industry, we’re committed to helping you succeed and develop your career.
Join us at Ibis Budget Manchester Salford Quays and be part of a team where teamwork, support, and positive energy come as part of the package.
Job-Category: Default
Job Type: Permanent
Job Schedule: Part-Time
Compensation: up to GBP 13.40 - hourly
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