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Multi-Trader
Permanent, Full Time (40 hours)
Up To £36,176.03 Dependent On Skills And Experience
Responsible for the delivery and completion of repairs within customers’ homes and empty homes (voids). As a multi-discipline trade operative, the role includes carpentry, plumbing, plastering, tiling, decorating, bricklaying, window & door repairs, groundworks, and fencing.
The role demands professionalism, empathy, adaptability, and a commitment to high-quality service and customer satisfaction.
Key Responsibilities
- Deliver a wide range of repair tasks to a high standard.
- Provide excellent customer service and ensure positive outcomes.
- Adhere to all SHEQ policies, procedures, and safe working practices.
- Maintain van stock and order materials responsibly.
- Communicate effectively with supervisors, colleagues, and customers.
- Attend training, toolbox talks, and appraisals.
- Ensure company property and equipment are well-maintained.
- Maximise first-time fix rates and productivity.
- Contribute to continuous improvement and team collaboration.
Key Performance Indicators (KPIs)
- Compliance with SHEQ standards and training requirements.
- High customer satisfaction scores and low complaint rates.
- First-time fix rate and productivity metrics.
- Quality of workmanship and post-inspection results.
- Efficient use of materials and van stock.
- Accurate and timely job reporting.
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Person Specification
Essential
- Strong commitment to customer service excellence.
- Organised, self-motivated, and able to manage time effectively.
- Good communication and problem-solving skills.
- High attention to detail and quality.
- Basic IT literacy for using handheld devices and job systems.
- Broad trade and construction experience.
- Sound knowledge of health and safety practices.
- Experience working under time constraints.
Desirable
- Willingness to learn new construction skills and develop within the role.
- Experience working in occupied homes.
- Familiarity with NHF schedule of rates.
- Training in handling non-licensed asbestos.
Qualifications
- GCSEs or equivalent.
- NVQ Level 2 or higher in a construction trade, or C&G 6219-07 Multi-skills.
- Full clean driving licence.
Desirable Qualifications
- CSCS Card.
- First Aid Training.
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We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
About Bpha
bpha is a leading Housing Association in the Oxford to Cambridge arc, providing high-quality, affordable homes and services. We own or manage over 19,500 properties and reinvest all income into improving homes, building new ones, and supporting communities. Our vision is to build places where people can live happily in homes they can afford, guided by value that shape everything we do.
Benefits
We believe that benefits should be more than just perks. For us, they aren’t simply little extras added on at the end, they’re fundamental parts of what we stand for, from the very beginning. As standard.
That’s why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day.
Our full benefits offering can be found here: https://www.bpha.org.uk/about-us/bpha-colleague-benefits/139/
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