JD Group Plc
Multilingual Customer Care Advisor - French Speaking
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Multilingual Customer Care Advisor - French Speaking
Customer Care Advisor – French Speaking
About JD Sports Fashion Plc
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms. Our colleagues work across stores globally and in various retail markets worldwide.
JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019. We continue to grow both in the UK and internationally.
The Vision
We strive to be the leading global omni-channel retailer in the sports and outdoor industry. We’re looking for individuals who align with our strategic goals:
- Being a people-led, innovative, and customer-focused organisation
- Delivering operational excellence
- Identifying new growth opportunities
Role Overview
As a Customer Care Advisor (French-speaking), you’ll:
- Positively represent the JD plc brand to customers through multiple channels
- Provide effective and efficient resolutions to customer queries and complaints
Responsibilities
Customer Support Channels
- Handle inbound contact via phone, email, social media, and live chat to resolve:
- Product-related questions
- Pre- and post-order issues
- Provide technical assistance to customers placing orders via the website
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Order Processing & Communication
- Take telesales orders by phone
- Set delivery expectations clearly
- Assist customers with product-related queries
- Help customers make informed purchase decisions
- Share information on company products and services
Record Keeping & Reporting
- Accurately record reasons for customer contacts
- Encourage customer feedback and propose improvisations
- Communicate processes and procedures when issues arise
Documentation & Admin
- Manage written communication (email and post)
- Perform general administrative duties
Role Objectives & KPIs
Achieve a customer-focused, efficient support process while maintaining escalating standards of service delivery.
Skills & Experience
Essential Competencies
- Experience in a customer service role (desirable but not mandatory)
- Ability to remain calm and focused in stressful situations
- Strong work ethic – confident both self-sufficient and as part of a team
- Creative problem-solving – offering solutions for complex customer queries
- Commitment to confidentiality and compliance with legislation
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Adaptability & Ambition
- Open and adaptable to change; essential given our fast-growing, evolving systems
- Flexible approach to working, covering 24/7 operations
- Accountable mindset, proactive even when responsibilities extend beyond the role
- Excellent judgement under pressure
Technical & Communication Skills
- Fluency in PC software
- Strong communicator, maintaining a positive, friendly manner
- Fluent in French (essential for this role)
Training & Development
Investment in continuous learning and progression is encouraged through:
- Role-specific training targeted to support personal and professional growth
- Mentoring and support from senior colleagues
- Clear opportunities for career development aligned with companywide objectives
Benefits
We recognise the tireless contribution of our team and reward it with:
- Staff discounts on JD Group products and participating brands
- Personal development opportunities focused on leadership and skill growth
- A supportive, team-oriented culture encouraging innovation
Thank you for your interest and time.
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