QBE Insurance Group
Multinational Service Handler
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Primary Details
Time Type: Full time
Worker Type: Employee
To effectively co-ordinate multinational programmes through the full lifecycle (policy administration, claims, risk engineering, and cashflow management) working with producing underwriting teams and Global Network offices.
We are seeking a Multinational Service Handler to join our Multinational team, supporting the delivery and administration of global insurance programmes.
Working closely with Producing Underwriters, brokers, international offices and key internal stakeholders, you will play a critical role in ensuring multinational programmes are managed efficiently, remain compliant with local regulations, and are delivered successfully throughout the policy lifecycle.
Your New Role
- Support the implementation and ongoing administration of multinational insurance programmes from new business through to renewal.
- Partner closely with Producing Office Underwriters to ensure programmes are delivered compliantly and efficiently.
- Coordinate and communicate programme information with brokers, global underwriters, local offices and other key stakeholders.
- Prepare and manage new business, renewal and mid-term adjustment documentation to support programme delivery.
- Produce proposal assessments, including local servicing costs, taxes and other key underwriting considerations.
- Issue accurate servicing instructions to local offices and monitor progress against agreed timelines.
- Manage local payments, premium collections and support effective cash management processes.
- Monitor programme performance through reporting and tracking tools, escalating issues where appropriate.
- Maintain accurate records and data across internal systems, ensuring high standards of data quality.
- Identify opportunities to improve processes and contribute to continuous improvement initiatives across the multinational lifecycle.
About You
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- Previous experience in programme coordination, operations, administration, client service, customer service, project support, or a similar role.
- Strong organisational skills with the ability to manage multiple tasks, priorities and deadlines in a fast-paced environment.
- Excellent communication and relationship-building skills, with confidence working with a wide range of internal and external stakeholders.
- A proactive and solutions-focused approach, with strong problem-solving and analytical capabilities.
- High attention to detail and a commitment to delivering accurate, high-quality work.
- Experience working within a regulated, compliance-driven, multinational or complex business environment would be advantageous but is not essential.
Why QBE?
At My Best
At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.
We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation.
With more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.
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At My Best - QBE Benefits
You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. We offer an extensive choice of other options to suit you!
QBE Awards
Some of the awards QBE are proud to have won, been a finalist for, and shortlisted for include:
- General Insurer of the Year 2026 at the British Insurance Awards
- Insurance Post British Insurance Awards 2025:
- Winner: Commercial Lines Insurer of the Year
- Winner: Reinsurer of the Year - QBE Re
- Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year
- Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance
Skills
- Adaptability
- Administration Management
- Cash Management
- Communication
- Critical Thinking
- Customer Service
- Customer Value Management
- Detail-Oriented
- Intentional collaboration
- Managing performance
- Policy Administration
- Policy Management
- Prioritization
- Problem Solving
- Risk Management
Application Close Date
19/07/2026 11:59 PM
How to Apply
To submit your application, click "Apply" and follow the step-by-step process.
Equal Employment Opportunity
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. We are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine and aviation. We employ a team of around 13,000 people in 26 countries around the world. Learn more about QBE Careers today.
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