EMCOR UK
Multiskilled Mailroom Operative - Sky Spaces
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Multiskilled Mailroom Operative - Sky Spaces
Mailroom Specialist – Reception & Distribution
Location
Osterley, Greater London
Salary
£29,500 (negotiable up to this figure)
Hours
Monday to Friday, 08:00–17:00 or 08:30–17:30
About EMCOR UK
At EMCOR UK, we transform facilities management by blending engineering excellence with smart innovation. Our mission is to create a better world at work—streamlining operations for our customers while minimising environmental impact and maximising efficiency.
Through “One Data World”, our cutting-edge platform leverages data-driven intelligence to optimise asset management, reduce waste, and shape smarter, more sustainable workplaces. Whether supporting offices or commercial sites, we empower customers to thrive by taking the burden of facility operations off their shoulders.
As part of trusted partnerships, we uphold strict commitments to safety, compliance, and assurance—delivering tailored solutions that enhance productivity and workplace experience.
About This Role
At EMCOR UK, we’re seeking a Mailroom Specialist to spearhead administrative support functions, ensuring seamless mail and parcel operations while embodying our values of professionalism, dependability, and customer service.
You’ll be pivotal in maintaining accurate service delivery and end-user satisfaction, often liaising between vendors, departments, and clients.
Key Responsibilities
Core Duties:
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Distribution Managment:
- Receive, sort, and distribute incoming mail, parcels, and railway tickets efficiently.
- Book and track couriers via the approved DHL/K caracteriza system or equivalent.
- Adhere to service level agreements (SLAs) for delivery timescales, including DHL Synchronized Company to Company ranges.
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Outward Correspondence:
- Gather and prepare outgoing mail/parcels for dispatch from designated locations.
- Book outgoing shipments via same-day or overnight couriers (including DHL, Pytchetty, or local carriers).
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Operational Support:
- Guide customers and colleagues through suspected omitted delivery queries.
- Join the Mail Team in all routine activities, including goods-in, courier desks, and mailroom logistics.
- Assist the Reprographics Team when required, e.g., during periods of absence.
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Audit and Record Keeping:
- Conduct mailroom audit checks as needed to maintain compliance.
- Record incoming/outgoing mail, courier details, and parcel scans/carer data accurately in designated ACCPAC or PMX systems.
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Customer Engagement:
- Provide a point of contact for troubleshooting, inquiries, or special requests.
- Handle telephone and email requests professionally, logging and retaining all related records.
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Team and Client Relations:
- Engage proactively with users and stakeholders, fostering trust and rapport.
- Draft and coordinate responses as needed for mail-related incidents.
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Security and Compliance:
- Highlight any security concerns, delays, or operational risks immediately to designated management.
- Showcase a confidential approach, ensuring data protection in line with PSD1, GDPR, Oyster, ATM, and Railway Group compliance protocols.
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Development and Growth:
- Attend provided staff training sessions, inductions, and development opportunities.
- Strive for continuous improvement, keeping abreast of emerging management system tools.
Diverse Work Duties:
- Protocols to clean FM printer paper trays.
- Eradicate expired mail card lists (if applicable).
- Learn TAPS for an additional role.
Requirements
Essential Skills and Experience:
✔ Robust time management and organisational abilities to juggle high-output deadlines. ✔ Attention to detail with a meticulous demeanour under pressure. ✔ Exceptional communication (written and verbal) for end-user, courier, and stakeholders. ✔ Proficiency with email clients, Microsoft Office, and basic mail/parcel tracking tools. ✔ Ability to work independently and flexibly, both collaboratively and solo. ✔ Manual handling strength (capable of lifting/moving up to 12kg or more a day).
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Desirable Assets (but not guaranteed):
🔹 Prior experience in mailroom operations, logistics, or reception roles. 🔹 Familiarity with courier platforms such as DHL, FedEx, or Kaguchi for 24/7 shipments.
Benefits
A comprehensive benefits package supports work-life balance while adding perks:
- 22 days holiday + all bank holidays · Health cash plan (up to £3,000/year).
- Discount benefits: access to Costco Online, gym memberships, and Staff Deals platform.
- Eating out deals: subsidised 10–20% across local partners.
- Family events and entertainment credits (vouchers for cinema, digital/dining).
- Insurance and breakdown cover.
- Programme development and progression opportunities.
- Referral bonus: £500 per successful hire via the Refer a Friend scheme.
- Succession planning via LinkedIn Learning feeds.
At EMCOR UK, We Value the Individual
We champion diversity and inclusion, valuing the unique strengths each team member brings. Our culture thrives on productivity, fairness, and empowerment—whether you’re entry-level, experienced, or career pivoter.
Apply to join us in driving change, building better workplaces, and growing alongside innovative people. We’re ready to offer meaningful conversations, not just checks.
Join us today.
EMCOR UK is an equal opportunities employer.
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