Named Account Executive - Central Government

• Collaboration With Internal Teams:

  • Work closely with cross-functional teams (e.g., customer success, product development, marketing, and support) to deliver seamless customer experiences and address any challenges.
  • Share insights with product teams to tailor solutions to meet DWP’s needs, drive adoption, and ensure long-term success.

• Contract Renewals And Negotiations:

  • Manage the renewal process for existing contracts, ensuring long-term partnerships with favourable terms.
  • Guide and support the team to negotiate renewals, pricing adjustments, and contract expansions that align with both the customer’s goals and company targets.

• Customer Success And Value Realisation:

  • Ensure DWP are realising the full value of the company’s offerings by driving adoption and utilisation of additional products or features.

• Market Intelligence And Market Awareness:

  • Stay informed about industry trends, customer needs, and market offerings that may impact your account.
  • Position the company’s products or services as critical to DWP’s future success in light of these trends.

Key Skills

• 10+ Years of Public Sector transformation experience, including major programmes experience
• Demonstrable experience in Strategic Pursuits or Lighthouse Account Management
• Extensive experience of operating at senior levels including Commercial Directorate, DDaT and Major Programmes
• Substantial experience of large public sector procurements, including Market-Based Flexible Procedures and CCS Frameworks
• Previous experience in a SaaS organisation and in a quota carrying role
• A comprehensive knowledge of the Public Sector market and UK Government
• Demonstrable strategic vision and execution in a Government role
• An excellent track record of success selling complex solutions or technology in the Customer Service, Customer Experience, Customer Engagement, or Contact Center applications space
• Exceptional written, verbal, and presentation skills.
• Excellent problem-solving skills and the ability to succeed in a fast-paced environment.
• Proven ability to work well as part of an extended sales team.
• Ability to act as a trusted advisor by understanding the customer’s challenges and offering tailored solutions.
• Effective at working across departments to ensure customer success and seamless service delivery.
• Clear focus on understanding the customer’s needs and driving value through tailored solutions.
• MBA, Graduate, or equivalent qualifications.

Success Metrics

• Achievement of revenue growth targets within DWP as part of the team through upselling, cross-selling, and expansion.
• High retention rates and long-term contract renewals, demonstrating customer satisfaction and loyalty.
• Increased product or service adoption within DWP, leading to a deeper integration of the company’s offerings.
• Long-term relationships that result in customer advocacy and referrals for new business.

Why Join Salesforce?

• Unmatched Training & Career Growth – World-class onboarding, mentorship, and leadership development programs.
• Values-Driven Culture – Work in an environment that champions trust, innovation, equality, and customer success.
• Market Leadership – Sell industry-leading solutions backed by the world’s #1 CRM.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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