RVM Systems UK
National Account Manager
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Job Title: National Account Manager
Reports To: Director of Sales
Location: Tandy House, Regal Way, Watford, WD24 4YE, with regular travel to national customer sites across the UK
Hours: Full-time, 40 hours per week, with flexibility to meet customer and business needs
Company Description
RVM Systems is a leading global fast-growing provider of Reverse Vending Machine (RVM) technology, supporting sustainable packaging recycling worldwide. Drawing on decades of experience, we focus on making bottle and container return a simple, everyday habit rather than just a regulatory requirement. We deliver end-to-end solutions including hardware, software, installation, maintenance, and integration with DRS administrators, giving customers one partner and no gaps in service. As a lean, agile organisation, we pride ourselves on fast, customer-focused responses, practical support, and long-term commitment that goes beyond the initial contract.
Purpose of the Role
With the UK's Deposit Return Scheme rollout accelerating demand across major retail and hospitality groups, we're looking for an experienced National Account Manager to own and grow relationships with our largest, multi-site customers. This is a senior, strategic sales role focused on retention, expansion, and long-term partnerships, securing and growing national contracts rather than one-off site wins.
Key Responsibilities
- Own the commercial relationship with a portfolio of national/key accounts, acting as the primary point of contact at senior customer level
- Develop and execute account plans to protect and grow revenue across existing national accounts
- Lead contract negotiations and renewals, including pricing, service levels, and commercial terms, in line with company margin guidelines
- Identify and convert opportunities to expand RVM Systems' footprint within existing accounts (new sites, additional services, upgraded solutions)
- Act as the escalation point for service or commercial issues raised by national accounts, working closely with the Service and Installation teams to resolve them
- Build multi-level relationships within customer organisations, from operational to senior stakeholder level
- Prepare and present regular account reviews, forecasts, and performance reports to customers and internally to the Director of Sales
- Monitor market trends, competitor activity, and DRS developments affecting national account customers, feeding insight back into sales and commercial strategy
- Work closely with technical teams to ensure solutions are scoped accurately for large, multi-site rollouts
- Represent RVM Systems at senior level at trade shows, industry events, and customer forums as required
- Ensure all commercial activity is conducted in line with the Company's Code of Conduct and values
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Requirements
Essential:
- Proven experience as a National Account Manager or Senior Key Account Manager, ideally within technology, retail equipment, FMCG, or another B2B solutions environment
- Track record of managing and growing large, multi-site commercial accounts, including contract negotiation at senior level
- Strong commercial acumen, with confidence negotiating pricing, service terms, and long-term agreements
- Excellent stakeholder management skills, comfortable engaging at both operational and director level
- Strong communication, presentation, and written reporting skills
- Self-motivated, highly organised, and able to manage a complex, multi-stakeholder account portfolio
- Familiarity with CRM tools and standard office software
- Full, valid UK driving licence and willingness to travel regularly nationally, including overnight stays where required
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Desirable:
- Experience within the recycling, sustainability, or environmental sector
- Existing relationships within major UK retail or hospitality groups
- Experience managing accounts through a DRS or regulatory-driven change programme
What We Offer
- Competitive base salary plus commission/bonus structure
- Company vehicle or car allowance
- 25 days holiday plus public holidays
- Pension scheme
- A senior, high-visibility role at the forefront of the UK's Deposit Return Scheme rollout
Our Values: STRIVE
- Sustainability First
- Trust & Integrity
- Responsibility & Ownership
- Innovation Together
- Value our People
- Excellence Always
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