National Account Manager

What will I be doing?

• As a National Account Manager, you will work directly with our larger customers, you will see how your interactions contribute to their business objectives and you will partner with them to help achieve their ambitions.
• We truly value our customers and your customer-centric approach will continue to exceed their expectations, making us their supplier of choice.
• By demonstrating customer focus and the ability to naturally build relationships. Our customers will turn to you to help them grow their business, so your people skills will enable you to genuinely connect with our customers with a view of providing solutions to any problems.
• Dealing with our larger and more complex accounts can present a variety of situations. You’ll need to display exceptional flexibility to maintain and develop confidence in MSC as their supplier of choice. Your expertise and knowledge will allow you to adapt to the different situations that arise, and you’ll be confident that you can always position MSC as a vehicle to enable growth for our customers.
• Communicate effectively in your new role, utilising all channels of communication available to you. In addition, you’ll be able to tailor your communication approach depending on your stakeholder, demonstrating an awareness of adapting to your audience.
• Coordinate the resource of support functions around the business which requires great communication and leadership.
• We value collaboration here at MSC. We see the benefits of working together to achieve our goals. Our ambitious growth plans are driven by our ability to work shoulder-to-shoulder with each other. You’ll demonstrate teamwork and collaboration to build a network to drive change and results with both external and internal customers.
• Work at pace, but with discipline. You will be comfortable leading internal working groups and forums to ensure the delivery of excellence to customers. Challenging situations require strong leadership, so someone with the confidence to do what is right for the business will be successful at MSC.
• Self-awareness; knowing yourself as well as understanding your impact on others or the environment around you will help you build strong relationships and ensure teams around you fully support the delivery of your growth plans.
• Join the team with a fresh perspective and you can make a real impact by asking questions about the way we do things. You will help us to continuously improve our business and we will value and consider everything that you say.
• Finally, you will need to be someone who can drive results. We hold ourselves to a high standard and this standard is crucial to the ongoing success of our business.

What do I need?

• We trust that our people will be able to teach you the role-specific skills, but for you to truly succeed at MSC you will embody our values and these significantly important attributes; ones that MSC believes embody talent within our business.
  • Connections: Your interpersonal skills; how well you manage relationships, and how rewarding you are to deal with
  • Thinking: The abilities you draw upon to solve problems, learn and be agile
  • Creativity: How adept you are at creating solutions and working with change.
  • Drive: Your level of ambition. The pace, energy, and enthusiasm applied to activities
• Ultimately, we identify talent in people who can demonstrate our values and the behaviours required to thrive in our business. So, if you can operate effectively in a team, demonstrate customer-centricity, and are eager to make a difference then we would love to hear from you - apply today!