Newcross Healthcare Solutions
National Account Manager
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Job Title: National Accounts Manager
Reporting to: Chief Operating Officer
Location: Bristol, Ashford (Kent), Cannock
Hybrid, 2 Days per week in the Newcross Office
Salary: Up to £60,000 + Bonus + Car Allowance
Working Pattern: Core working hours are 9:00am – 5:30pm
Who are we?
At Newcross Healthcare, we’re transforming healthcare through innovation, technology, and education—driven by our values of Integrity, Respect, Empathy, and Teamwork.
At Newcross Healthcare, we're transforming the way healthcare organisations access high-quality workforce solutions. We're looking for an ambitious, commercially minded National Accounts Manager to join our growing team and play a pivotal role in developing some of our most important client partnerships.
If you're passionate about building long-term relationships, identifying growth opportunities, and delivering exceptional customer experiences, this is your opportunity to make a real impact within a fast-paced, forward-thinking organisation.
The Role
As our National Accounts Manager, you'll be responsible for managing and growing a portfolio of strategic national accounts, ensuring our clients receive an exceptional experience while identifying opportunities to expand our partnerships.
You'll become a trusted advisor to senior stakeholders, helping healthcare organisations solve workforce challenges through innovative staffing solutions. Working closely with teams across recruitment, operations, compliance and customer success, you'll ensure Newcross continues to deliver outstanding service while driving sustainable commercial growth.
This is a highly visible, senior commercial role where relationship management, strategic thinking and customer success go hand in hand.
What You'll Be Doing
Build Lasting Client Partnerships
- Develop and deliver strategic account plans for key national clients.
- Build trusted relationships with senior decision-makers across multiple levels of client organisations.
- Lead business reviews, performance meetings and strategic planning sessions.
- Understand client challenges and proactively identify workforce solutions that add real value.
- Act as the senior escalation point, ensuring exceptional service and customer satisfaction.
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Drive Growth & Commercial Success
- Identify opportunities to expand existing contracts and introduce additional Newcross services.
- Support contract renewals, negotiations and commercial discussions.
- Work collaboratively with operational teams to maximise client retention and service performance.
- Deliver sustainable revenue growth through strategic account development.
- Champion customer success while strengthening long-term partnerships.
Deliver Insight & Performance
- Monitor account performance against KPIs, SLAs and commercial objectives.
- Analyse market trends, customer data and performance insights to identify opportunities and mitigate risks.
- Produce accurate forecasts, account plans and growth strategies.
- Maintain accurate CRM records and pipeline activity.
Collaborate & Lead
- Work cross-functionally with recruitment, bookings, compliance, operations and support teams.
- Share market intelligence and customer feedback to help shape business strategy.
- Support continuous improvement initiatives that enhance customer experience and business performance.
- Act as a positive ambassador for Newcross, demonstrating professionalism, integrity and our core values in every interaction.
What We're Looking For
You'll be an experienced Account Manager or Business Development professional who thrives on building meaningful relationships and delivering commercial results.
You'll bring:
- Proven experience in National Account Management, Strategic Account Management, Business Development or Client Relationship Management.
- A strong track record of managing large, complex or multi-site customer accounts.
- Experience delivering revenue growth, customer retention and long-term partnership development.
- Excellent relationship-building skills with the confidence to influence senior stakeholders and executive decision-makers.
- Strong commercial awareness with the ability to identify opportunities for growth and value creation.
- Experience leading business reviews, commercial discussions and contract renewals.
- Outstanding negotiation, presentation and communication skills.
- Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
- Confidence using CRM systems, sales reporting and performance dashboards.
- Excellent analytical skills with the ability to turn data into meaningful commercial actions.
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Experience within healthcare, workforce solutions, recruitment or another regulated industry would be advantageous, but we're equally interested in talented relationship managers from other commercial sectors.
Why Join Newcross?
At Newcross, we're passionate about making a difference in healthcare. Our people are at the heart of everything we do, and we're committed to creating an environment where talented professionals can thrive.
In return, you'll enjoy:
- The opportunity to manage and develop high-profile national accounts.
- A collaborative, supportive and ambitious culture.
- The chance to influence business growth and shape strategic partnerships.
- Career development opportunities within a growing national organisation.
- The satisfaction of helping healthcare providers access the workforce solutions they need to deliver outstanding care.
If you're ready to build meaningful partnerships, drive commercial success and be part of a business that's making a real difference across healthcare, we'd love to hear from you.
Equality, diversity, and inclusion:
We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute.
If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to apply or attend an interview, please contact us and we will talk to you about how we can assist.
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