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National Account Manager
E-commerce Marketplace & Pureplay National Account Manager
Location: Reading (Hybrid)
About the Opportunity
This is a high-impact role within a newly created e-commerce team, focused on building and scaling emerging digital channels beyond Amazon. The business is one of the UK’s fastest-growing consumer healthcare brands, with a strong existing e-commerce base, now investing heavily in expanding into marketplaces and pureplay retailers.
The role offers the chance to:
- Play a key part in shaping channel strategy
- Launch new partnerships
- Drive commercial performance across a fast-growing and underdeveloped area of the business
The Role
You will own the commercial performance and growth of marketplace and pureplay accounts (non-Amazon), combining account management with business development.
Key Responsibilities
- Define channel strategy, identify new platforms, partners, and growth opportunities
- Own key customer relationships and deliver against revenue, margin, and performance targets
- Build and execute joint business plans, including assortment, promotions, and pricing strategy
- Lead onboarding and negotiation of new marketplace and pureplay partnerships
- Plan and deliver promotional and trading activity across accounts
- Work cross-functionally with content, activation, and marketing teams to ensure best-in-class execution
- Use data, reporting tools, and dashboards to identify growth opportunities and optimise performance
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What We’re Looking For
We’re seeking a commercially driven e-commerce professional with experience managing online accounts and driving growth.
Requirements
- 3+ years’ experience in e-commerce, marketplace, or account management roles
- A proven track record of growing online channels or customer accounts
- Strong commercial understanding of pricing, promotions, and P&L ownership
- Experience working with marketplace or pureplay retailers (e.g., Ocado, LookFantastic, TikTok Shop, etc.)
- Confidence in working with data and turning insights into actionable plans
- Strong stakeholder management and relationship-building skills
- A proactive, entrepreneurial mindset and comfort working in a fast-paced, evolving environment
Get help with your application
Your very own career expert that helps elevate your application to the next level.
This is a rare opportunity to step into a role combining commercial ownership, strategy, and business development within a newly invested e-commerce function. The business is looking to build out non-Amazon capability, making this a key hire in shaping these channels’ growth over the next 3–5 years.
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