Matthew Algie
National Account Manager
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About Us
We’re born and bred in Glasgow. Our business was founded on the Clyde back in 1864, and we’re still here today. We are proud to roast exceptional coffee for thousands of cafés and hospitality businesses across the UK & Ireland. Our workforce has grown to over 380 to support our expanding customer base, product range, and service offering. We count some of the industry’s leading talents among our staff, from green coffee buyers and roasting technicians, to barista trainers and field engineers.
Do you want to join our team of top talent in an exciting and industry-leading organisation? Read on!
Position
National Account Manager (Café/Hotels)
Location
Field-based – UK (Based in England)
Job Type
Fixed term, 12 months (maternity cover)
Salary
£38,000 to £45,000 pa + Bonus + Company vehicle
Benefits
- 28 days annual leave plus 4 bank / public holidays
- Company car
- Staff discounts
- And more!
Purpose of Role
The role of the National Account Manager involves the attainment of new group business and the total management and development of all aspects of the assigned customer accounts, protecting and growing MA top line sales and margin with a strong focus on the attainment of new group business. The job holder is required to develop Strategic Account Development Plans to define growth action plans and strengthen relationships within the assigned customer accounts at every level and deliver the annual budget in line with company objectives.
Key Responsibilities
- Develop, construct, and gain agreement for Joint Business Plans including volume, revenue, promotions, pricing, service, and account contact objectives, and deliver agreed sales growth targets for assigned customer accounts in line with the company’s objectives to achieve budget.
- Develop and maintain effective working relationships with all key personnel within assigned customer accounts and network efficiently and effectively to be able to exert influence at all levels of the account in order to maintain business and drive year-on-year sales growth.
- Negotiate trading terms and pricing within the company agreed guidelines, with support from the Senior National Account Manager and Sales Director, in order to protect account profitability and increase margins where possible.
- Prepare and present regular business reviews to customer accounts to agree and deliver category growth initiatives.
- Monitor and evaluate sales data and commercial reports to identify problems, opportunities, and take corrective action where appropriate.
- Communicate effectively and professionally with all other departments within the company to ensure relevant information is shared in order that support and co-operation can be solicited where required to develop the customer account.
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Education / Qualifications / Training
- Educated to degree level or equivalent
- Full UK driving licence
Experience
Essential
- Significant experience in a similar, customer-facing role.
- Significant experience in winning new group business.
- Achieving and stretching sales targets.
- Managed significant national account customers.
- Experience in a fast-paced, KPI / target-led environment.
Desirable
- Experience gained in FMCG / Retail / Food industries.
Skills / Knowledge
- An excellent level of IT skills (Microsoft Word, PowerPoint, and Excel).
- Strong commercial awareness.
- Highly numerical.
- Analytical.
- Skilled negotiator who can deliver a ‘win-win’ scenario.
- Excellent interpersonal skills.
- Excellent communication skills (written, oral, presentation).
- Strong networker.
- Highly organised.
- Good attention to detail.
- Ability to work cross-functionally.
- Time management.
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Personal Attributes
- Positive attitude.
- Highly confident, but respectful.
- Passionate.
- Decisive and takes the initiative.
- Motivated by success and totally committed.
- Ambitious, but patient.
- Performs well under pressure and keeps a perspective.
- Proactive.
- Consistent.
- Willingness to go the extra mile.
- Customer-centric.
- Works well as part of a team and individually as required.
- Well presented.
- Honest and respectful.
- Has an enquiring mind.
Application
If this sounds like you, then you could be the right fit for us! Please click APPLY, upload your CV, and we’ll be in touch as soon as we can.
Thanks, from the Team @ Matthew Algie
Equal Opportunities
We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. Our selection for recruitment does not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnicity, ethnic or national origin, religion or belief, sex or sexual orientation, or gender reassignment status (protected characteristics).
You may have experience of the following: account development executive, account advisor, account coordinator, account consultant, account executive, account handler, account representative, client coordinator, customer development executive, executive of accounts, or key account executive.
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