National Account Manager

An exciting opportunity has arisen to join our National Accounts team. You will be located within 2-3 hours drive of Basingstoke North Hampshire, this is our head office and regular meetings and clients visits will be held here. Do you have bean to cup knowledge? Have you worked within the vending world? Knowledge of this sector is Essential.

What's in it for you

? A competitive sala ryCompany pensi onLife assuran ceSales Improvement Pl anCompany car/Car Allowan ceWell being package plus many more benefi

ts Overv iewWe are seeking a highly motivated and strategic National Account Manager to lead our key client relationships and drive business growth across national markets. This role offers an exciting opportunity to manage large accounts, develop tailored solutions, and contribute to the organisation’s overall success. The ideal candidate will possess strong B2B sales experience, excellent analysis skills, and proven leadership capabilities. A thorough understanding of Salesforce and exceptional communication skills are essential to excel in this positi on.The role of the National Account Manager (NAM) is to support delivery of the NA channel targets for drinks, machines & NSV through new business extensions, customer retention, and optimisation of growth opportunities within existing accounts. Critical to the success of this role will be the ability to be customer centric, build stakeholder networks to develop strong customer relationships and to ensure a Best In Class Customer Experience. Strong commercial acumen will be required to work with customers to develop long term commercial partnerships which deliver value to customers and Lavaz za.The NAM will display role model sales, negotiation and customer service skills at the highest level and play a key role in developing and delivering the national account strategy and marketing plan. Showcasing and demonstrating the Lavazza values (Authenticity, Passion for Excellence, Responsibility & Inventiveness) with internal stakeholders and custome rs.60% Retention of existing accou ntsWork with customers to create partnerships that drive long term mutual relationships. Building partnerships which deliver LPRO commercial objectives while adding value for custome rs.Deliver excellent customer service, professionally resolving any customer issues and working towards a Best In Class Experience for the custom er.100% customer retention ambit ionThe NAM will be expected to:- Have clear understanding of accounts at ri sk.- Actively manage risks by developing an account retention pl an.- Timely approach to repeat business dea ls.Collaborate and share best practice account management processes and customer experiences with the te am.20% New Business extensi onsDelivery of machine & NSV extension targe ts.Strong relationship building skills to build expansive networks/contact strategy to maximise opportunities within account portfol io.Collaborate with Food Service team to drive additional opportunities with key caterers/FM provide rs.Strategic insight to build on new market opportunities that expand the reach of LPRO propositi ons20% Existing account growth and developm entDemonstrate total knowledge of accounts, able to identify growth opportunities within existing accou ntsWork with trade marketing to create ways of driving customer revenue/engageme nt.Strong commercial and financial skills & acum en.Demonstrate effective, strategic account management skills that maximise extension opportunities and improve financial sha pe.Hold regular reviews with strategic clients/customers to review account data to determi ne:- Account performance v targ et.- Success of agreed project pl an.- Review service level performan ce.Skills ESSENTIAL to succeed inclu de:Proven National Account experience with ability to build rapport and effective relationships at all levels with external and internal custome rs.Customer focused, with a command of the use of diplomacy and ta ct.Ability to work alone as well as in a team to achieve common and personal goals and targets. A proven ability to make good decisions to drive account growth and profitabili ty.Strong verbal & written communications skil ls.Can demonstrate an ability to be able to negotiate skilfully in tough situations with both external and internal customers in order to achieve against business goals and targ etsCan provide account and results information to both external and internal customers that is timely, of high quality and appropriate deta il.Robust numerical analysis ski llsYou must also Understand our business and have a clear understand the complexities of the vending wo rldAll candidates need to be located within the UK due to the recruitment process we cannot offer sponsorship for this ro