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NATIONAL ACCOUNT MANAGER – BOOTS
SALES / COMMERCIAL
SW19 - Wimbledon (2 to 3 days per week in the office)
As National Account Manager – Boots you will lead Coty’s commercial strategy with Boots across the Prestige portfolio - Coty’s largest and most strategic retail partnership in the UK and a key growth platform for our brands.
You will drive accelerated growth, elevate brand visibility, and deliver best-in-class omni-channel execution in one of the most competitive and fast-evolving beauty environments in the market, where winning share and standing out on shelf is critical to success.
THE ROLE
OPTIMIZE, ENABLE, INNOVATE!
As our National Account Manager – Boots you play a critical role in owning the Boots relationship end-to-end, driving joint value creation, accelerating Prestige penetration, and delivering premium execution that strengthens Coty’s position within one of the UK’s most influential beauty destinations.
Building on strong foundations, this role is focused on unlocking the next phase of growth through sharper commercial focus, stronger customer relationships, and disciplined execution, with a clear mandate to drive market share gains on our hero brands, elevate visibility, and maximise the impact of key launches and investments.
You will be reporting to the Commercial Leadership Team, and you will manage:
BOOTS ACCOUNT STRATEGY & BUSINESS PLANNING
- Own and elevate the strategic partnership with Boots, our largest UK customer and a critical gateway for Prestige beauty scale
- Lead joint business planning, aligning Coty’s Prestige ambitions with Boots’ category growth priorities, with a strong focus on unlocking incremental growth and long-term value creation
- Shape tailored activation plans leveraging Boots’ omnichannel ecosystem (stores, ecommerce, Advantage Card data) to drive both performance and brand desirability
- Collaborate cross-functionally to deliver seamless, elevated consumer journeys across all touchpoints, ensuring consistency and excellence in execution
- Drive impactful launch strategies, exclusives, and visibility moments to win share in an intensely competitive Prestige environment where brands compete for space and attention
NEGOTIATION & COMMERCIAL PERFORMANCE
- Lead negotiations on listings, pricing, promotional strategies, and visibility across Boots’ physical and digital platforms, with a clear focus on delivering commercial wins and unlocking growth opportunities
- Balance strong commercial delivery with Prestige brand equity, ensuring premium positioning is maintained while driving volume and market share
- Leverage Boots shopper insights, loyalty data, and category trends to identify gaps, unlock opportunities, and stay ahead of competitors
- Track performance rigorously and translate insights into clear actions to grow share, improve productivity, and drive sustained growth
- Act as the voice of Boots internally, influencing stakeholders with deep customer and shopper understanding to shape broader commercial decisions
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FINANCIAL OWNERSHIP & OPERATIONAL EXCELLENCE
- Own and influence key elements of the Boots P&L, delivering against sales, profit, and market share growth targets while optimising investment
- Manage accurate forecasting aligned to Boots’ promotional cadence and trading cycles, ensuring strong alignment across teams
- Optimise investment strategy to maximise ROI while supporting sustainable growth and improving overall performance
- Ensure excellence in execution across supply chain, availability, and in-store/online presence, removing barriers to growth and enabling flawless delivery
- Drive strong financial discipline including budgeting, accruals, and receivables management, while proactively identifying risks and opportunities
YOU ARE A COTY FIT
As a commercially savvy and customer-centric professional, you thrive in a fast-paced and dynamic retail environment where ownership, pace, and results matter.
You are strategic, influential, and highly collaborative, with a strong ability to translate customer insight into growth, challenge the status quo, and proactively identify new opportunities to drive performance. You bring an entrepreneurial mindset, resilience, and a strong drive to make an impact, taking accountability for results and continuously pushing performance forward.
- Proven experience as a National/Key Account Manager in beauty, Prestige, or FMCG
- Strong experience managing Boots or a top UK retailer with similar scale and complexity
- Deep understanding of UK beauty retail, including omnichannel and loyalty-driven ecosystems
- Advanced negotiation and relationship-building skills with senior stakeholders (internal and external)
- Strong commercial acumen with P&L ownership or exposure
- Highly analytical with strong forecasting and planning capabilities
- Experience working cross-functionally in a matrix organisation
- Excellent communication and presentation skills
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If you're ready to support and shape the future of beauty, we want you on our team!
What We Offer
This is a unique role with a genuine opportunity to make an impact, giving you ownership of a business-critical account and the ability to directly influence commercial performance at scale. You'll get to work in a diverse environment with a team of professionals who are passionate about the work they do and know how to have some fun along the way.
At Coty, we believe in performance-driven growth — we have a strong track record of accelerating careers, with individuals progressing from NAE to Director in under 10 years, and high performers achieving rapid progression through the organisation.
You will also have great benefits package including amongst others, the following:
- A competitive benefits package to support your health, wellbeing and financial security
- Private medical insurance with fast access to specialist and mental health support
- 8% pension fully contributed by Coty
- Life assurance and income protection for added peace of mind
- Flexible hybrid working with our Omni-Working model (up to 50% remote)
- Generous family-friendly policies including enhanced parental leave, birthday leave, volunteering days and sabbatical options
- Everyday perks including employee discounts and salary sacrifice schemes
- Opportunities to get involved in DE&I, sustainability and employee-led initiatives
About Us
Our people make us who we are. They are the brightest minds bringing the boldest ideas to life every day. If you're the kind of person who refuses to settle, if you want to think bigger, learn faster and go further than you ever thought possible – we'd love to hear from you.
Coty is deeply committed to Changing the Conversation around Diversity, Equity & Inclusion to create a more open, inclusive, and diverse workplace where all employees can be their authentic self.
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