Oscar Mayer Group UK
National Account Manager
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Main Purpose and Context of the Job
To be the primary contact for the chosen customer, managing the day-to-day commercial and broader business relationship. Being the customer champion within the supplying sites working with all the internal stakeholders to ensure Oscar Mayer are focused on meeting all the customer’s needs. Create customer specific plans enabling volume, revenue, and profit targets to be met.
Reporting to the Head of Commercial
Responsibilities will include:
- Owning the relationship with the chosen customer, being the primary contact for the Buyer.
- Fully understand the customer’s needs as a customer and translate those requirements back for Oscar Mayer, shaping our offer to enable customer satisfaction.
- Develop internal working relationships across the functions to ensure commercial delivery.
- Be familiar with all sites capabilities and processes and be involved in developing these in line with customer needs.
- Influence cross-functionally to ensure the customer has all they need to grow.
- Manage communication internally and externally to ensure all parties are informed on relevant issues & activity.
- Manage customer specific plans through joint business planning, driving growth and customer satisfaction ensuring budgets for volume, revenue and margin are met.
- Be an integral part of the category process as a key part of the OM customer team.
- Manage and oversee key project critical paths to ensure they are delivered on time.
- In conjunction with NPD Team support the development pipeline through costings and commercial submissions.
- Manage customer pricing in line with targets and changing raw material costs.
- Manage internal and external requirements for product tenders on time and in full.
- Ensure that trading terms are in place with the support of the Head of Commercial.
- Collate & analyse key commercial information and key measures needed to complete financial proposals.
- Manage and monitor Oscar Mayer performance with the chosen customer through regular scorecard reviews.
- Accurately forecast customer demand ensuring capacity is available to meet customer needs.
- Working cross functionally to manage category cost out projects to unlock value end to end.
- Report regularly and clearly to the Head of Commercial/Board on performance and potential.
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Required skills/experience:
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Your very own career expert that helps elevate your application to the next level.
- A top-class commercial operative with a demonstrable passion for sales.
- 3-5 years commercial experience in a customer facing/account management role.
- Experience managing UK grocery relationships and business plans ideally in chilled food.
- Experience of handling commercial negotiations & CPI recovery.
- Ability to communicate effectively both internally and externally.
- Exposure to category management and consumer insight.
- A natural relationship builder with great interpersonal skills.
- Highly motivated, energetic, and engaging at all levels.
- Resilient and comfortable working in a fast moving and agile environment.
- Highly numerate, and an analytical thinker with the ability to transform data into insights.
- Highly organised and structured comfortable managing their own time and priorities.
- A team player with the ability to influence for the very best outcome.
- Extensive verbal and written communication skills with excellent attention to detail.
- Proficient in Excel and PowerPoint
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